What are the responsibilities and job description for the Front Desk Agent position at Quality Inn & Suites?
We are seeking a Front Desk Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency.
Responsibilities :
Register and assign rooms to guests
Confirm phone and online reservations
Respond to guest needs, requests, and complaints
Collect payment from guests
Keep records of occupied rooms and guests
Communicate pertinent guest information to designated departments
Qualifications :
Previous experience in customer service, front desk service, or other related fields
Ability to build rapport with guests
Strong organizational skills
- Excellent written and verbal communication skills
