What are the responsibilities and job description for the Sales Coordinator position at AMS Franchise Solutions?
Sales Coordinator
We, OTH Hotels & Resorts , are looking for a dedicated and committed Sales Coordinator. You will play a key role in leading our team to exceed guest expectations and support property-wide initiatives.
What will you do?
The Sales Coordinator is responsible for providing administrative support to the Sales team in an effort to attain all customer service, revenue, and profit goals while maintaining efficiency and professionalism.
ESSENTIAL FUNCTIONS
Responsible for reservations for transient / group guests calls, and request through on-site managers.
Handle all transient and group routing, credit card authorization forms, routing, and folio request.
Support and assist the sales team to include but not limited to qualifying calls / leads, VIP arrival and site inspections, lobby presence, and client requests.
Setting up group billing / routing.
Overall support and organization with systems used in sales and operations, including but not limited to Microsoft 365 programs, Publisher, Adobe, Canva, Opera, and Alice.
Noting special request for group guest or VIP’s and more as directed.
Ability to service and oversee in-house meetings hosted by all departments.
Reconcile monthly commission for Online Travel Agents (OTAs).
Manage Reservation email requests and inquiries.
Handle all guests’ needs in a professional manner following OTH Hotels Resorts standards.
Complete as directed and to specifications, all necessary projects, tasks within specified deadlines.
Ability to handle sensitive information with the utmost discretion and confidentiality.
Assisting Front Desk with access to channel manager platforms for any Failed to Interface reservations.
MARGINAL FUNCTIONS
Support in ordering of branded items and supplies for the sales and catering department.
Attend and take notes at weekly Managers Meeting and BEO meetings.
Ability to check group programs to ensure services are being provided as contracted.
Support sales effort in research of potential programs utilizing internet and other systems.
Support the Managing Director with tasks as required.
About you :
Experience - As an ideal candidate, You will have :
CORE COMPETENCIES
Customer service / relations, verbal and written communication skills, decision making, teamwork, organization, innovation, leadership, creativity, empathy, empowerment, and technical / software competency.
Must have minimum one year experience with Opera.
High school graduate or equivalent.
Minimum two years of hotel experience in Front Desk, Reservations, or Sales & Marketing.
Knowledge of basic computer programs and platforms, to include Microsoft Office 365 applications.
Minimum typing skills of 40 words per minute.
Excellent communication skills and professional interaction with guests / team whether email, phone or in-person.
Strong organizational skills, detail oriented and excellent follow through with tasks.
Knowledgeable of all aspects of the hotel facilities and area attractions.
Ability to multi-task and prioritize to complete daily / weekly tasks and to meet deadlines.
BENEFITS
At Our Town Hospitality, we are committed to a comprehensive employee benefit program that helps our associates stay healthy, feel secure, and maintain a work / life balance. As part of this commitment, we constantly strive to offer you a range of Benefit Plans to help you focus on improving and maintaining your health.
For eligible associates we offer competitive benefits, including :
Medical & Prescription
Telemedicine
Dental
Vision
Life
Disability & Critical Illness
Employee Assistance Program
401K
Hotel Discounts
Paid Time Off & Holidays
About US
At OTH, our team is our number one asset. We strive to create a safe, positive, and uplifting work environment for all, and a culture that ignites a long-term career passion for hospitality and service.We strive to make OTH feel like a home away from home for every team member and a place to thrive personally and professionally. Your future looks good on you. At OTH, we are excited to welcome the next generation of Hospitality leaders with a friendly, ambitious spirit.
Unmatched opportunities await you! The next step in your career could lead to your greatest adventure. Click the “Apply” button to get started.
We are an equal-opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
