| POSITION SUMMARY: |
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| We are currently looking for a full time Surgery Scheduler to work Monday through Friday. The scheduler is responsible for booking procedures, communicating with physician practices, completing insurance verification, and creating patient cost estimates. The person works collaboratively with other members of the front desk; patient registration and reception, and cross covers as needed. The person in this role promotes a favorable image of the Center to physicians, patients, insurance companies, and the general public. Come join our team! |
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| QUALIFICATIONS: |
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| High School Diploma or GED |
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| One (1) year of experience, preferably in an Ambulatory Surgery Center (ASC) |
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| Experience in Multi-specialty/Ophthalmology/ASC |
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| Ability to speak and understand the English language |
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| Strong ethical and moral character references |
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| Basic computer skills |
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| ESSENTIAL DUTIES AND RESPONSIBILITIES: |
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| Schedules all surgical, and pain-management procedures and preoperative appointments |
| Has good knowledge and understanding of the surgery schedule and the format utilized by the center |
| Coordinates and schedules surgeries |
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| Ensures that the needed documentation is obtained from all patients |
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| Ensures that all patients receive needed information prior to surgery |
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| Interacts with patients, physicians and other staff both within the ASC and at the Physician practice |
| Works effectively with the Physician practice to manage the surgery schedule |
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| Provides accurate, timely and responsive information to patients, Physicians and other stake holders |
| Coordinates processes and route all paperwork as required to meet physician and facility requirements |
| Ensures efficient telephone communication |
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| Follows all written protocols and procedures of the ASC |
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| Updates and distributes the surgery schedule as needed |
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| Makes appointment reminder calls to patients as requested |
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| Answers questions and provide information to patients as it relates to surgery scheduling and documentation |
| Requests patient records as required by the Physician |
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| Verbally delivers instructions to patients and families |
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| Performs all job functions in a HIPAA compliant manner |
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| Collects payments and deductibles as directed |
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| Processes payments in accordance with the ASC’s |
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| Demonstrates courtesy and helpfulness toward patients and their families |
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| Attends all required education |
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| Regular and predictable attendance |
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| Performs other duties as assigned |
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| Cognitive Skills |
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| Exhibit mental alertness for quality decision making and exercising good judgment |
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| Ability to multi-task effectively, efficiently, accurately, and with attention to details |
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| Ability to recognize/define problems, collect data/facts, draw valid conclusions, and correct errors |
| Ability to interpret instructions in a variety of forms and deal with abstract and concrete variables |
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| Communication |
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| Ability to effectively communicate patient care needs and significant information to healthcare team to |
| promote continuity of patient care |
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| Ability to respond to questions and professionally interact verbally and/or written with managers, co-workers, |
| patients, and the general public |
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| Teamwork |
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| Work well with others – be a team member |
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| Report observed or suspected safety violations, hazards, and policy/procedure non-compliance to Safety Officer |
| or other designated person, following the Chain of Command |
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| Participate in staff meetings, in-services, and continuing education as required |
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| MATHEMATICAL SKILLS: |
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| Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, |
| decimals, and percentages |
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| LANGUAGE SKILLS: |
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| Ability to understand, read, write, and speak English. Ability to read, |
| analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental |
| regulations. Ability to successfully write business correspondence. Ability to effectively present information, |
| respond to questions, and professionally interact with healthcare team, clients, vendors, and the general public. |
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| REASONING ABILITY: |
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| Demonstrates an ability to recognize and define problems, collect data, establish facts, draw valid conclusions, and |
| correct errors. Ability to interpret a variety of instructions |
| in a variety of forms and deal with abstract and concrete variables. |
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| WORK ENVIRONMENT: |
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| Days and hours of work may vary to meet patient needs |
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| The Center is a well-lit, ventilated and climate controlled environment. The Center may require decreased lighting to |
| meet patient care needs, such as laser rooms and some OR/Procedure rooms |
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| Staff will work with medical and office equipment, some of which will have moving parts |
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| Noise level is usually quiet to moderate |
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| Staff will work in close proximity to patients and co-workers |
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