What are the responsibilities and job description for the Helpdesk Support (Help Desk Field Support) position at Amsys Innovative Solutions?
Job Details
A Help Desk (HD) Technician specializing in the deployment of devices across Windows, Mac, and Linux platforms, with basic networking skills and travel requirements, typically has the following responsibilities and qualifications:
Responsibilities:
- Device Deployment: Install, configure, and deploy devices (Windows, Mac, Linux) on-site for clients or within the organization.
- Network Support: Handle basic networking tasks, such as setting up routers, switches, and troubleshooting connectivity issues.
- System Audits: Assess hardware and software compatibility before deployment.
- Troubleshooting: Resolve technical issues related to device deployment and network configurations.
- User Support: Provide on-site assistance and training to end-users on device usage and basic troubleshooting.
- Documentation: Maintain detailed records of deployment activities, configurations, and network setups.
- Travel-Based Work: Visit various locations to perform deployments and provide technical support.
Qualifications:
- Technical Skills: Proficiency in Windows, Mac, and Linux operating systems, as well as basic networking concepts.
- Certifications: Relevant certifications like CompTIA A , Network , or Linux Essentials are preferred.
- Experience: Hands-on experience in device deployment and basic network troubleshooting.
- Travel Readiness: Willingness to travel extensively for on-site deployments.
- Soft Skills: Strong communication, organizational, and problem-solving abilities.
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