What are the responsibilities and job description for the Customer Service Representative - HVAC position at Amtec Direct Hire?
Job Summary:
We are seeking a reliable and detail-oriented Office Coordinator / Customer Service Representative to join our dynamic team. The ideal candidate will be responsible for managing office communications, customer information, and a variety of clerical tasks to help ensure smooth business operations.
Key Responsibilities:
- Answer and manage incoming office phone calls in a professional manner.
- Collect and input customer information into our CRM system.
- Respond to and manage leads through our marketing platform.
- Handle clerical tasks such as requesting Certificates of Insurance (COIs) and completing basic business documents.
- Assist with scheduling and dispatching, including training other Customer Service Representatives (CSR) on these processes (prior experience not required).
- Maintain and manage data in Excel spreadsheets.
Skills & Qualifications:
- Strong communication skills, both written and verbal.
- Excellent organizational skills and attention to detail.
- Ability to manage multiple tasks and prioritize effectively.
- Proficiency in Microsoft Excel.
- Previous experience with CRM and marketing platforms is a plus, but not required.
- Willingness to learn and adapt in a fast-paced environment.
What We Offer:
- A friendly and supportive work environment. Faith-based and patriotic culture.
- Training opportunities for career growth.
- Competitive salary and benefits.
- If you're looking for a position where you can grow your skills and contribute to a thriving business, we encourage you to apply!
Salary : $20 - $30
