What are the responsibilities and job description for the IT Support Analyst position at Amtec Enterprise?

Job Description

Job Title : Digital & IT Analyst

Location : Simi Valley, CA 93063

Shift : 1st shift

Pay Rate : $40 / hr

JOB DESIGNATION

The Digital & IT Analyst will work on both Infrastructure and Applications solutions projects while providing endpoint support to IT users at our manufacturing facility in Simi Valley.

This includes

Installation, maintenance, and general support of both hardware & software critical for day-to-day business operations, on the production floor
Configurations and implementation of Applications solutions to improve process efficiency
Backup production workstations and building an asset inventory and knowledge base of production data, software and hardware solutions.
Documentation of variety of IT processes and applications solutions including IT Services catalog

JOB CORE RESPONSIBILITIES

Partner with various business depts. to build and configure application solutions to improve overall process efficiency

Build asset Inventory and catalog data, software and IT hardware in production area

Collaborate with Engineering and production team to document IT solutions and interfaces with production equipment / systems

Backup / Image all workstations on the production floor as required

Install and / or upgrade software solution on production workstations as needed

Perform troubleshooting using basic diagnostic techniques

Build / Install workstations, IT equipment or software applications as needed under guidance / supervision of division IT team

Supports IT team on daily operations by learning and participating in a variety of activities.

Analyze and troubleshoot system issues, identify root causes, and implement remedial actions, as required

Build IT services catalog in order to provide better visibility and understanding of IT services to users

Consistent exercise of independent judgment and discretion in matters of significance

Regular, consistent and punctual attendance is required.

JOB SPECIFICATIONS

Education : Bachelors degree in computer science, information systems, or related area or equivalent

Certifications : Microsoft Certified Professional and CompTIA certifications

Years Experience : 2 years of experience in an information technology role or related discipline in a support or service role, actively interacting with customers on a regular basis

Hands-On experience in the following areas -

o Maintenance and support of computer hardware or related equivalent experience.

o Configuration and implementation of business applications, reporting & Analytics solution including Jira, Power BI etc. preferred

o Experience with Software development and scripting languages including SQL and Shell scripting

o Manufacturing environment, preferred.

Skills :

Strong customer service orientation.

Proficiency in English language, including speaking, reading, and writing.

Ability to apply innovative thinking toward problem resolution.

Ability to handle sensitive information in a confidential manner.

Strong written and verbal communication.

Detail-oriented with excellent organizational and time management.

Ability to work in a fast-paced environment and manage multiple priorities.

Willingness to learn and take initiative.

Self-starter with the ability to work independently, collaboratively, and in a team environment.

WORK AUTHORIZATION : This position must meet Export Control compliance requirements; therefore, a US Person as defined by 22 C.F.R. 120.15 is required. U.S. Citizenship / Permanent residency is required for most positions.

Salary : $40

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