What are the responsibilities and job description for the Director, Commercial Performance & Continuous Improvement - 90377727 - Washington (Hybrid) position at Amtrak?
Director, Commercial Performance & Continuous Improvement - 90377727 - Washington (Hybrid)
Date : Jan 7, 2025
Location : Washington, DC, US, 20001
Company : Amtrak
Your success is a train ride away!
As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.
Are you ready to join our team?
Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.
SUMMARY OF DUTIES :
A high number of candidates may make applications for this position, so make sure to send your CV and application through as soon as possible.
The Director of Commercial Performance & Continuous Improvement is responsible for establishing a framework for measurement and evaluation of Amtrak’s ticket revenue and ridership performance. He / she will orchestrate a series of regular working sessions with key functional leaders, culminating in a cross-functional meeting, during which areas of success and opportunity are reviewed, acting as a catalyst to drive effectiveness in the department’s activities related to revenue optimization. The scope includes all aspects of the responsibility of the Commercial team related to revenue generation, including asset deployment, schedules, trip times, product, pricing, sales channels, revenue management, advertising, promotions, customer engagement, loyalty, customer OTP, customer satisfaction, etc. These activities will include : (i) measuring and evaluating performance against KPIs; (ii) maintaining an effective performance dashboard; (iii) developing initiatives to address variances to plan and forecast; (iv) presenting actionable insights at the monthly meetings and fostering a vigorous dialogue around action plans; (vi) tracking impact of initiatives being worked on by the commercial team.
The Director will work in close cooperation with service planning, pricing & revenue management, customer analytics, brand marketing, customer engagement, and the service lines (NEC, Long Distance, State Support).
The role is focused on the analysis of Amtrak’s performance to identify continuous improvement opportunities together with cross-functional partners.
The position provides station and on-board business owner perspective for corporate level initiatives and working groups. Serves as a subject matter expert and point of contact / liaison with internal departments and stakeholders regarding stations and onboard operations and policies. Leads technology requirements development for various customer / employee systems, manages the employee uniform program and provides station support equipment.
ESSENTIAL FUNCTIONS :
- Oversee data models that measure trends for identification of potential improvement opportunities;
- Present diagnostic conclusions to the Commercial leadership team;
- Support Service Lines with route performance diagnostics;
- Strategically identifies underperforming routes and work with Service Planning, Pricing Strategy, Revenue Management, Brand Marketing, and Service lines to establish route-specific improvement plans;
- Perform deep-dive analytics to determine drivers of revenue performance;
- Additional projects / responsibilities as assigned.
MINIMUM QUALIFICATIONS :
PREFERRED QUALIFICATIONS :
WORK ENVIRONMENT :
COMMUNICATIONS AND INTERPERSONAL SKILLS :
Must have excellent oral and written communication skills.
COMPENSATION AND BENEFITS :
The salary / hourly range is $163,000-$211,140. Pay is based on several factors including but not limited to education, work experience, certifications, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and / or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges.
Requisition ID : 163763
Posting Location(s) : District of Columbia
Work Arrangement : Hybrid Weekly
Job Family / Function : Marketing
Relocation Offered : No
Travel Requirements : 0 - 5%
You power our progress through your performance.
We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.
Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions require a pre-employment background check that includes prior employment verification, a criminal history check, and a pre-employment drug screen.
Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.
In accordance with DOT regulations (49 CFR § 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants / employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant / employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.
In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C. §1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.
Amtrak is an EOE / Affirmative Action Minority / Female employer, and we welcome all to apply. We consider candidates regardless of race / color, religion, sex (including pregnancy, childbirth and related conditions), national origin / ethnicity, age, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law.
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Remote working / work at home options are available for this role.
Salary : $163,000 - $211,140
