Service Engineer I - 90112219 - Boston

Your success is a train ride away!

As we move America’s workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees.

Are you ready to join our team?

Our values of ‘Do the Right Thing, Excel Together and Put Customers First’ are at the heart of what matters most to us, and our Core Capabilities, ‘Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security’ are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future.

This position is a tiered position. Incumbents will have a position level assigned based on their skills and experience, and in alignment with position development plans. Position placement is at Amtrak’s sole and absolute discretion.

Summary Of Duties

The Service Engineer applies electrical and/or mechanical expertise to troubleshoot, test and repair the systems and equipment related to the Amtrak's fleet, that includes electrical and diesel locomotives, coaches and trainsets. Leads and directs system and equipment Amtrak's QMP Technicians and provides troubleshooting training to them on various systems. The Service Engineer will be the main technical support for assigned geographical area.

Essential Functions

• Operates the on-board diagnostic monitoring system of the equipment
• Diagnoses cause of electronic, electrical, mechanical, hydraulic, and pneumatic systems malfunction or failure of the control equipment and its components in the trainsets using knowledge of trainsets, technical manuals, and troubleshooting instruments.
• Troubleshoots malfunctions related to the equipment and proposes solutions or modifications to avoid future failures by working with the Maintenance Engineering Department.
• Analyzes and interprets data collected after the revenue service and provides delays and technical reports at the end of their shift.
• Trains Amtrak's QMP employees in proper troubleshooting techniques maintenance and repair procedures to HSR technicians.
• May ride trains on a regular basis to determine enroute performance of control/mechanical systems and to assess dynamic state of system repairs.
• Ability to work independently with minimal supervision.
• Ability to collaboratively work with others in a teamwork environment.
• Ability to effectively prioritize work and manage time.
• Ability to lead and train others.
• Ability to work extended hours and be on call and available on an emergency basis.
• Ability to work-days, evenings, nights, weekends, and holidays to maintain 24-hour coverage.
• Experience/ability to read schematics and interpret technical documents and instructions.
• Demonstrated problem solving and analytical skills, including experience defining problems, collecting data, and drawing valid conclusions
  
  

Minimum Qualifications

• Bachelor’s Degree in Engineering or Engineering Technology or equivalent combination of relevant experience, education, and training,
• Demonstrated experience troubleshooting electrical, electronic and/or mechanical, hydraulic, and pneumatic systems using computerized diagnostic equipment.
  
  

Preferred Qualifications

• 2 or more years of relevant experience preferred
• Proficient computer skills, including working knowledge of Microsoft Office – Outlook, Word, , PowerPoint and Projects.
• Knowledge of FRA, FDA, and AAR Standards and Regulations.
• Knowledge of high voltage electrical systems.
• Technical and mechanical proficiency of diesel mechanical systems
• 2 years of relevant experience preferred
• Proficient computer skills, including working knowledge of Microsoft Office – Outlook, Word, , PowerPoint and Projects.
• Knowledge of FRA, FDA, and AAR Standards and Regulations.
• Knowledge of high voltage electrical systems.
• Technical and mechanical proficiency of diesel mechanical systems
  
  

Work Environment

• Will require both working inside and outside where temperatures may be below 55 degrees F or may exceed 90 degrees F.
• Will require working alone and occasionally in either wet or dry conditions.
• Will frequently be working on ladders, with moving vehicles, and with machinery.
• Typically bends, stoops and crouches on a regular basis to diagnose equipment/systems or adjust setting on machinery.
  
  

Communications And Interpersonal Skills

• Must have excellent oral and written communication skills.
  
  

Pay Transparency

The salary/hourly range is Service Engineer I is $65,500-84,888 and Service Engineer II is $78,600-$101,844 , Pay is based on several factors including but not limited to education, work experience, certifications, internal equity, etc. Depending on an employee’s assigned worksite or location, Amtrak may consider a geo-pay differential to be applied to the employee’s base salary. Amtrak may offer additional incentive and pay programs to recognize and reward our employees, including a short-term incentive bonus based upon factors such as individual and company performance that is commensurate with the level of the position and/or long-term incentive plan compensation. In addition to your salary, Amtrak offers a comprehensive benefit package that includes health, dental, and vision plans; health savings accounts; wellness programs; flexible spending accounts; 401K retirement plan with employer match; life insurance; short and long term disability insurance; paid time off; back-up care; adoption assistance; surrogacy assistance; reimbursement of education expenses; Public Service Loan Forgiveness eligibility; Railroad Retirement sickness and retirement benefits; and rail pass privileges. Learn more about our benefits offerings here .

Requisition ID:164072

Posting Location(s):Massachusetts

Work Arrangement:06-Onsite Click here for more information about work arrangements at Amtrak.

Job Family/Function:Mechanical

Relocation Offered:No

Travel Requirements:Up to 25%

You power our progress through your performance.

We want your work at Amtrak to be more than a job. We want your career at Amtrak to be a fulfilling experience where you find challenging work, rewarding opportunities, respect among colleagues, and attractive compensation. Amtrak maintains a culture that values high performance and recognizes individual employee contributions.

Amtrak is committed to a safe workplace free of drugs and alcohol. All Amtrak positions requires a pre-employment background check that includes prior employment verification, a criminal history check and a pre-employment drug screen.

Candidates who test positive for marijuana will be disqualified, regardless of any state or local statute, ordinance, regulation, or other law that legalizes or decriminalizes the use or possession of marijuana, whether for medical, recreational, or other use. Amtrak's pre-employment drug testing program is administered in accordance with DOT regulations and applicable law.

In accordance with DOT regulations (49 CFR

• 40.25), Amtrak is required to obtain prior drug and alcohol testing records for applicants/employees intending to perform safety-sensitive duties for covered Department of Transportation positions. If an applicant/employee refuses to provide written consent for Amtrak to obtain these records, the individual will not be permitted to perform safety-sensitive functions.
  
  

In accordance with federal law governing security checks of covered individuals for providers of public transportation (Title 6 U.S.C.

• 1143), Amtrak is required to screen applicants for any permanent or interim disqualifying criminal offenses.
  
  

Note that any education requirement listed above may be deemed satisfied if you have an equivalent combination of education, training and experience.

Amtrak is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race/color, to include traits historically associated with race, including but not limited to, hair texture and hairstyles such as braids, locks and twists, religion, sex (including pregnancy, childbirth and related conditions, such as lactation), national origin/ethnicity, disability (intellectual, mental and physical), veteran status, marital status, ancestry, sexual orientation, gender identity and gender expression, genetic information, citizenship or any other personal characteristics protected by law..