What are the responsibilities and job description for the Dispatcher position at AmTran Medical Transport, Inc.?
Job description
Great with communication and love multi-tasking and looking for a full-time position? Amtran Medical Transport is looking for a full-time dispatcher to join our team!
Summary:
Dispatchers are responsible for receiving and coordinating all service request calls and unit assignments for daily and weekly non-emergency transports that alignment with Amtran’s policies, protocols, and culture. Dispatcher are also responsible for providing pre-arrival instructions and assistance to assigned field crews during active transport.
Essential Duties and Responsibilities:
- Operates a computer-aided dispatching console, which includes Amtran’s telephone system, base radio, and computer terminal.
- Answers all calls in the communications center; gathers all necessary information to dispatch calls for units.
- Dispatches the appropriate units; Keeps track of the status and location of all EMS personnel and vehicles.
- Transmits messages and pre-arrival instruction to EMS units responding to calls.
- Coordinates with and contacts client agencies confirming service, providing estimated arrival times, patient care instruction, etc.
- Consults with supervisor on non-routine matters, as needed.
- Finalizes data entry, checking for accuracy and completeness.
- Follows established parameters/formats in receiving requests for service.
- Maintains a current working knowledge of all company policies, procedures, rules, and regulations.
- Provides related clerical functions and additional functions as needed.
Minimum Qualifications:
- High School Diploma or GED.
- Excellent customer service skills.
- Working Knowledge of computer applications, such as Microsoft Office, Excel, and Word.
- Ability to communicate clearly and professionally on radio and telephone.
- Ability to record, transmit and report information accurately.
- Ability to manage multiple tasks simultaneously.
- Good organizational skills.
- Previous telecommunications experience is preferred. Current EMT Licensure a plus.
Job Type: Full-time
Salary: From $14.00 per hour
Benefits:
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Schedule:
- 12 hour shift
Experience:
- Dispatching: 1 year (Preferred)
Work Location: One location
Salary : $14
