Helpdesk Tier 1 – PC/Mac Support

Working at AmTrav:

AmTrav is now a subsidiary of TravelPerk, a hyper-growth SaaS platform offering companies a one-stop-shop for booking, managing and reporting business travel. Our aim is to revolutionize the $1.3 trillion business travel market by combining an unrivaled choice of travel options with a powerful booking and management platform and access to 24/7 customer support. We've become the leading all-in-one travel management solution.

About the Role:

We’re looking for a Helpdesk Tier 1 technician to provide frontline technical support for our employees. You’ll troubleshoot and resolve PC and Mac issues, assist with software and hardware setups, and escalate complex problems as needed. AWS proficiency is strongly preferred, as we leverage cloud infrastructure for our operations.

Responsibilities:

• Provide first-level support for PC and Mac users, troubleshooting hardware, software, and network issues.
• Assist in setting up and maintaining workstations, peripherals, and user accounts.
• Support cloud-based applications and services, with a preference for AWS expertise.
• Document issues, solutions, and processes in a ticketing system.
• Collaborate with Tier 2 and IT teams to escalate and resolve complex problems.
• Ensure security protocols and best practices are followed for device and network access.

Requirements:

• 1 years of IT support experience, preferably in a Helpdesk or Service Desk role.
• Familiarity with AWS cloud services (EC2, S3, IAM, etc.) is highly preferred.
• Strong knowledge of Windows and macOS troubleshooting.
• Experience with ticketing systems and remote support tools.
• Basic networking knowledge (Wi-Fi, VPNs, DNS, DHCP).
• Excellent communication and problem-solving skills.

Nice to Have:

• Experience with MDM tools (Jamf, Intune, etc.).
• Scripting or automation knowledge (PowerShell, Bash, Python).
• Certifications like CompTIA A , AWS Certified Cloud Practitioner, or ITIL Foundations

How We Work:

At AmTrav, we believe in the power of bringing people together for real-life (IRL) connections. We take an IRL-first approach to work, which means you’ll be expected to work in person at least three days a week. Therefore, you should live within commuting distance of one of our offices in Chicago, Los Angeles, or Boston. Meeting in person strengthens connectivity, productivity, and creativity, making us a better workplace overall and has the added benefit of building bridges

Benefits:

We respect work-life balance and offer flexible schedules, alongside competitive salaries. Our fantastic benefits include:

💰 Competitive compensation, including equity in TravelPerk

🌴 Generous vacation days so you can rest and recharge

💊 Comprehensive benefit plans covering medical, dental, vision, and life

💼 Financial benefits like 401k or Roth with company matching, and HSA or FSA plan.

🏢 Global presence and hybrid working style

🥳 Unforgettable TravelPerk events, including travel to one of our hubs

📚 Learning and professional development opportunities

📈 Exponential growth opportunities

👶 Paid maternity/paternity leave

✈️ IATAN Travel Agent membership with discounts on travel worldwide.

Pay range and compensation package:

Compensation for this role is a combination of salary and stock options. The anticipated base salary range is $59,500 - $70,000 per year. Actual compensation may vary based on specific qualifications, experience, and other job-related factors.

Work Schedule: Daily schedule is 7am-4pm CT. This is a salary position and will be expected to work outside of the daily schedule when required.

About Amtrav:

Working with us isn't likely something you've experienced before. We're laid back and welcoming, with a firm grasp on results-driven work. We don't want to hold your hand or look over your shoulder, but we expect the greatness that we know is in you, and exists in everything we do. That might sound a little dramatic, but we take our work seriously (we just think it doesn't have to always feel so serious).

About TravelPerk:

Founded in 2015 and headquartered in Barcelona, we've grown to over 1200 people in 9 offices across Europe and North America. In 2022 we became a 'unicorn' and in 2024 we raised $104 million in additional investment, with a total valuation of $1.4 billion.

We've been winning awards too. Since 2023, we've been voted one of the best places to work, one of the fastest-growing apps and tech companies, and a leading pioneer of business travel. These are just some of the reasons why global brands like Wise, Red Bull, GetYourGuide, and Aesop trust us to supercharge their corporate travel.

We're an equal opportunity employer, meaning you're welcome at AmTrav regardless of your appearance, where you're from, or anything else that makes you you.