What are the responsibilities and job description for the Customer Service Technician position at AMVT?
Position: Customer Service Technician
Location: El Paso, TX
Company: AMVT LLC
About Us:
AMVT LLC, based in Katy, Texas, is a leading provider of optical sorting, food inspection, packaging machines, and material handling solutions. Our cutting-edge equipment is widely recognized in the processing of rice, grains, nuts, coffee, seeds, blueberry, blackberry, cranberry, etc. We are currently seeking to add one more skilled Customer Service Technician to join our El Paso, TX Sales/Service team.
Job Summary:
As a Customer Service Technician, you will play a crucial role in ensuring the optimal performance and reliability of our optical sorting machines. Your key responsibilities will include conducting sample testing, overseeing machine installations and maintenance, and providing exceptional customer support. This position involves frequent travel for on-site demonstrations, installations, and technical support.
Key Responsibilities:
- Perform detailed sample testing, evaluations, and result summaries in the lab.
- Execute on-site demonstrations, installations, training, and maintenance of color sorters and other machinery.
- Provide expert troubleshooting and technical support via phone and internet.
- Manage trade show materials and represent AMVT LLC at industry events.
- Oversee the shipping and receiving of samples, machine parts, and equipment.
- Maintain accurate and comprehensive documentation of all service and installation activities.
Qualifications:
- Fluent in English (listening, speaking, reading, and writing).
- Previous experience with industrial machinery testing, installation, and service is preferred.
- Degree from a vocational college or technical school in Mechanical Engineering, Electrical Engineering, or a related field is preferred.
- Excellent communication and interpersonal skills.
- Ability and willingness to travel frequently for on-site assignments.
What We Offer:
- Competitive salary.
- Opportunities for professional growth and career advancement.
- A supportive and dynamic work environment.
Job Type: Full-time
Pay: $50,000.00 - $65,000.00 per year
Benefits:
- Paid time off
Education:
- Associate (Preferred)
Experience:
- nuts, grain, beans and/or seed processing: 1 year (Preferred)
Language:
- Spanish (Required)
Ability to Relocate:
- El Paso, TX: Relocate before starting work (Required)
Willingness to travel:
- 50% (Required)
Work Location: On the road
Salary : $50,000 - $65,000
