What are the responsibilities and job description for the Banquet Server - On-Call position at Amway Grand Plaza Hotel?
From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here.
This is an on-call position. Must be available for varied shifts and weekends. Pay rate is $2.65/hour tips
SUMMARY
Banquet Servers are crucial to the success of catered events at the Amway Grand Plaza Hotel and JW Marriott. Their primary responsibility is to provide exceptional service while upholding the high standards of AHC. This role involves setting up event spaces, serving food and beverages, and ensuring that every guest receives quality service. By fostering a collaborative team environment, Banquet Servers contribute to a welcoming atmosphere that enhances the overall guest experience through attentive and courteous interactions.
ESSENTIAL FUNCTIONS
- Provide banquet service as required, based on the nature of the event.
- Set up and break down event spaces efficiently.
- Understand menu items and ingredients, including allergy information and special meal requests.
- Strive to exceed guest satisfaction through exceptional service.
- Perform daily cleaning duties and side work with attention to detail.
- Arrive on time for scheduled shifts and adhere to attendance policies.
- Participate in department meetings and maintain open communication with management and staff.
- Maintain a positive, courteous attitude while collaborating effectively with team members.
- Present a professional appearance in complete uniform, including proper footwear.
- Address guest concerns and departmental issues promptly.
- Keep work areas clean and organized.
- Follow AHC safety standards and hotel green policies.
- Perform any additional responsibilities as assigned by Banquet Management.
- Communication Skills: Ability to communicate clearly and effectively with guests, team members, and management.
- Attention to Detail: Keen eye for detail to ensure accuracy in service and presentation.
- Teamwork: Ability to work collaboratively in a team environment, supporting colleagues and fostering a positive atmosphere.
- Time Management: Efficiently manage time and prioritize tasks to ensure smooth event operations.
- Problem-Solving Skills: Capability to address and resolve guest concerns or issues promptly and professionally.
- Adaptability: Flexibility to adjust to changing situations and requirements based on the nature of events.
- Knowledge of Food and Beverage: Familiarity with menu items, ingredients, and special dietary needs to provide informed service.
- Physical Stamina: Ability to stand for extended periods, lift heavy items, and perform physical tasks associated with event service.
- Professional Appearance: Maintain a neat and professional appearance in accordance with company standards.
QUALIFICATIONS
- High school diploma or GED; related experience and/or training
- MUST have some restaurant/banquet experience
- ServSafe Certification preferred
Salary : $3
