What are the responsibilities and job description for the Banquet Server - Part Time position at JW Marriott Downtown?
This is a part time position with varied hours between 1st and 2nd shift. Weekend availability is required.
This position is eligible for discounted downtown parking, DailyPay, free employee meals, hotel and restaurant discounts and more.
MAJOR FUNCTION
Responsible for setting up all necessary items for a meal function, servicing guests and clearing room when the event is completed. Since all the attending people are like a team and should function as one, the skills of each banquet server are important and by helping and supporting one another, the staff successfully contributes in creating a memorable event for the guests. In so doing, is expected to direct all efforts toward guest satisfaction, the achievement/maintenance of division standards and profit maximization.
Primary
- Upon reporting to work, receives room function assignments from Banquet Captain
- Have common knowledge of menu and food allergens.
- Set up dining table according to meal function
- Creatively designs set up of beverage and food buffets
- Ensure table place-settings, including table linen, china, glass, silverware and condiments for correct placement to ensure that each element is clean, undamaged and attractive.
- Knowledgeable of proper service etiquette
- Needs to be attentive to the guests but not to appear intrusive, should try and succeed to make them feel at ease and should create comfortable serving atmosphere
- Engage guest and ensure satisfaction of service
- Responsible for handling, storage, and security of all catering service equipment.
- Notifies the Banquet Captain of any shortages in regards to equipment.
- Handles all guest requests, as necessary; requests the assistance of Banquet Captain as necessary.
- Making sure that function rooms, hallways and storage areas are clean, and the equipment is cleaned and stored properly after each shift.
- Responsible for the cleanliness of banquet cage, cooler and back storage.
Secondary
- Informs Banquet Captain of any needed repairs
- Searches and recommends new products and methods of operation to Banquet Captain
- Responsible for providing necessary immediate attention to any guest or associate accident victim, and notifying Captain or Security team if necessary.
- Ensures that energy conservation (Turning off lights in an empty room) and loss prevention guidelines are followed
- Properly and accurately performs any special assignments made by the Banquet Captain.
General Duties
- Adhering to all division and local standard policies and procedures
- Performing all guest contact activities in a cordial, efficient and professional manner at all times maintaining a commitment to EXCELLANCE.
- Maintaining a cooperative, team-like attitude in working with supervisors and fellow associates (both within the department and in other hotel departments), to help achieve our common goals of maximizing guest satisfaction.
- Maintaining a POSITIVE ATTITUDE toward the hotel and the job being performed.
- Reporting to work on time (as scheduled) and in proper uniform.
QUALIFICATIONS
Must have some restaurant experience
EDUCATION and/or EXPERIENCE
High school diploma or GED; related experience and/or training
