What are the responsibilities and job description for the Convention Services Coordinator - Full Time position at Amway Grand Plaza Hotel?
Job Description
Job Description
From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality : the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here.
This is a full time position with first shift hours.
This position is eligible for full benefits (medical, dental & vision), 401K, DailyPay, paid vacation, discounted downtown parking, free employee meals, hotel and restaurant discounts and more.
SUMMARY
Be responsible for assisting clients and Convention Managers within the Convention Services Department. Will be responsible for BEO distribution, change logs and communicating final event details to all event operations departments. May handle small groups and in-conjunctions.
ESSENTIONAL FUNCTIONS
- Provide general administrative support to all Convention Service Managers.
- Distribute all event information to appropriate staff during daily routing with the assistance of the catering coordinator.
- Maintain accurate records of routing in the master packet
- Create and email reports to the proper departments.
- Attend daily and weekly staff meetings.
- Answer sales office phones in the absence of the Sales Receptionist
- Handle client requests in the absence of Convention Service Managers.
- Review banquet checks to ensure accuracy
- Coordinate in-house meetings and employee appreciation events
- Coordinate tour and entertainment groups and their requests.
- Coordinate small corporate meetings and events as well as in-conjunction events
- Any other task asked of you by your direct report
- Participate in an "aggressive hospitality program," greeting all guests with warmth and enthusiasm, and be attentive to their needs while they are with us.
- Learn and follow all hotel policies and procedures pertaining to your area of work. Follow established uniform standards and comply with all other company policies.
- Practice safety standards and reports all unsafe conditions.
- Provide fast and courteous service to our guests; to accomplish this, a well-organized work area must be maintained.
- Conduct yourself in a professional manner at all times as a goodwill ambassador of the AGPH to ensure guest satisfaction.
- Associate should have a positive attitude, be willing to please guests and get along with co-workers and supervisors
- Ability to follow established guidelines, procedures and policies.
- Good record of attendance and punctuality at work.
- Adherence to prescribed grooming and appearance standards.
- Willingness to perform other duties as assigned.
QUALIFICATIONS- Must be familiar with hotel layout, products, services, amenities, and history
EDUCATION and / or EXPERIENCE - 2 years previous event experience preferred and prior Hotel experience is a plus
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
While performing the duties of this job, the associate :