Convention Services Coordinator - Full Time

From comfortably casual to lavishly appointed, AHC Hospitality represents a diverse array of hotels, restaurants, and resorts. Our team members provide exceptional experiences that delight our guests at every touchpoint. Whether hosting a meeting for several hundred, serving a table for two, or creating a beautiful space for our guests to enjoy, AHC Hospitality is full of opportunities for our guests, as well as our associates. We invest in supporting your growth and are a company who sees your success as our success. Choose a property that fits your personality: the Amway Grand Plaza, JW Marriott Grand Rapids, AC Hotel by Marriott, Courtyard by Marriott Downtown – and start your unstoppable career here.

This is a full time position with first shift hours.

This position is eligible for full benefits (medical, dental & vision), 401K, DailyPay, paid vacation, discounted downtown parking, free employee meals, hotel and restaurant discounts and more.

SUMMARY

• Provide general administrative support to all Convention Service Managers.
• Distribute all event information to appropriate staff during daily routing with the assistance of the catering coordinator.
• Maintain accurate records of routing in the master packet
• Create and email reports to the proper departments.
• Attend daily and weekly staff meetings.
• Answer sales office phones in the absence of the Sales Receptionist
• Handle client requests in the absence of Convention Service Managers.
• Review banquet checks to ensure accuracy
• Coordinate in-house meetings and employee appreciation events
• Coordinate tour and entertainment groups and their requests.
• Coordinate small corporate meetings and events as well as in-conjunction events
• Any other task asked of you by your direct report
• Participate in an "aggressive hospitality program," greeting all guests with warmth and enthusiasm, and be attentive to their needs while they are with us.
• Learn and follow all hotel policies and procedures pertaining to your area of work. Follow established uniform standards and comply with all other company policies.
• Practice safety standards and reports all unsafe conditions.
• Provide fast and courteous service to our guests; to accomplish this, a well-organized work area must be maintained.
• Conduct yourself in a professional manner at all times as a goodwill ambassador of the AGPH to ensure guest satisfaction.
• Associate should have a positive attitude, be willing to please guests and get along with co-workers and supervisors
• Ability to follow established guidelines, procedures and policies.
• Good record of attendance and punctuality at work.
• Adherence to prescribed grooming and appearance standards.
• Willingness to perform other duties as assigned.

QUALIFICATIONS

• Must be familiar with hotel layout, products, services, amenities, and history
• Applicant must have strong written and verbal communication skills
• Must be proficient in Excel and Adobe. Experience with Delphi and Delphi Diagrams a plus.
• Should be professional, reliable, organized, and detail-oriented.
• The ability to work Monday through Friday, 9:00 am – 5:00pm. Willing to work outside these hours when necessary.

EDUCATION and/or EXPERIENCE

• 2 years previous event experience preferred and prior Hotel experience is a plus
• Graduate of an accredited Hospitality Bachelors program preferred

PHYSICAL DEMANDS

While performing the duties of this job, the associate:

• Is regularly required to move around the hotel
• Is required to frequently reach with hands and arms
• Is regularly required to talk or hear
• Is occasionally required to sit and stoop; kneel or crouch
• Must occasionally lift and/or move up to 20 pounds
• Specific vision abilities required by this job include close vision, distance vision, and peripheral vision