Business Process Engineer, Analyst

Amwins seeks adaptable, driven, and meticulous individuals to join our Client Service Team (CST) Business Engagement team as a Business Process Engineer, Analyst. This individual will be given the opportunity to gain experience and develop various skills that will assist the Amwins Operations, Technology, and Sales team with our Client Service processes.

Reporting to the Business Engineer Sr. Manager, the Business Process Engineer Analyst supports optimizing operational processes and achieving business objectives.

Objectives

• Develop and implement strategies to enhance operational efficiency, aiming for a measurable percentage improvement in production output or cost reduction.
• Establish and monitor quality control procedures, ensuring adherence to industry standards and achieving a measurable decrease in defects or errors.
• Utilize statistical methods and data analysis tools to assess and improve process performance to achieve a specific percentage increase in overall efficiency.
• Lead initiatives for continuous process improvement, quantifying success through metrics such as reduced cycle time, increased throughput, or enhanced resource utilization.
• Investigate and resolve process deviations by conducting root cause analyses, targeting a measurable reduction in incidents or errors.
• Develop and update processes to support standard operating procedures (SOPs), focusing on measurable process reliability and consistency improvements.
  
  

Responsibilities

• Conduct detailed analysis and evaluation of existing manufacturing processes, identifying areas for improvement and recommending appropriate solutions.
• Design and implement process optimization strategies to enhance efficiency, reduce cycle time, and improve product quality.
• Collaborate with engineering, production, and quality assurance teams to develop and implement a process that supports standard operating procedures (SOPs) and work instructions.
• Monitor and analyze process performance metrics, such as cycle time, yield, and scrap rate and develop strategies to meet or exceed targets.
• Identify and implement process control measures, including statistical process control (SPC) techniques, to ensure consistent quality and reduce process variation.
• Lead process validation activities, including protocol development, execution, and documentation, ensuring compliance with regulatory requirements.
• Participate in cross-functional teams to drive root cause analysis, corrective actions, and preventive measures.
• Stay up to date with the latest advancements in process engineering technologies, methodologies, and best practices.
  
  

Our ideal candidate will have excellent written and verbal communication skills, be able to manage complexity, optimize work processes, coordinate across all parties to ensure change management timelines and expectations are on track, and liaison between groups for critical communication updates.

Qualifications

• Bachelor’s degree or a minimum of 3 years of Process Management experience
• Experience with creating documentation related to processes, including flow charts, swim lane diagrams, procedural and policy documents
• Strong MS Office skills, including Visio, Teams, Excel, Azure, and other Microsoft 365 tools preferred
• Strong presentation skills, organizational skills, prioritizing skills, and work independently
• Proven success in collaborating with cross-functional parties and all levels of management
• Flexible, people-oriented, and able to work in a team environment
• Candidates with superior analytical and critical thinking skills in any industry are encouraged to apply
• Demonstrate a comfort level/experience with verbal and written communication with various levels of internal stakeholders and external suppliers
• Ability to learn systematic processes quickly
• Operations or Lean/Six Sigma certification a plus
• Insurance Underwriting experience a plus