What are the responsibilities and job description for the Business Process Analyst position at University of North Carolina at Charlotte?
Position Number : 009068Department : Office of OneIT (Adm)Employment Type : Permanent - Full-timeMonths Per Year : 12Essential Duties and Responsibilities : Responsible for following the OneIT Planning and Project Management Office ( PPMO ) business analysis methodologies within defined best practices.Engage during the Call for Projects to complete initial project reviews, help to develop project charters, and lead efforts to gather requirements.Collaborate with the Office of Human Resources to understand and document the processes that support business operations.Conduct detailed analysis of current state processes and identify inefficiencies, bottlenecks, and areas for improvement.Gather and document requirements from stakeholders.Provide project analysis documentation such as business requirements, process maps, scope matrix, use stories, and future state proposals.Analyze and synthesize business requirements, including recognizing patterns and conceptualizing processes and translate findings into actionable recommendations for the organization.Assess business processes and system inefficiencies to identify ways to increase adoption and customer satisfaction.Expertise in Human Resources operations, preferably within a Higher Education setting, is essential.Act as a liaison between OneIT and Divisions across the University to refine processes and solutions to meet business needs.Work closely with business SMEs to ascertain information and process / system details supporting research and evaluation.Engage and positively influence stakeholders in requirements-gathering sessions and solution review meetings.Effectively communicate with end users, executive sponsors, and IT resources.Lead or participate in business and technical analysis and needs assessments to align information technology solutions with current University initiatives.Engage with the PPMO to develop and advance standard tools, templates, and other resources.Regularly maintain portfolio and project updates and dashboards within the PPMO’s software tool.Minimum Experience / Education : Bachelor’s degree in Information Technology, Business, Project Management, or another closely related field from an appropriately accredited institution;Minimum 3-5 years experience as a Business Analyst; orAn equivalent combination of education and experience.Experience doing business analysis for IT projects and Human Resources projects.Experience managing cross-organizational matrixed project teams.Preferred Education Skills and Experience : Certifications in project management, business analysis, process reengineering, and Agile methodology.Experience leading projects utilizing Agile methodologies.Experience leading technology projects and doing business analysis in a Higher Education setting.Demonstrated experience in information technology project management, as well as business analysis, requirements gathering, and / or process improvement.Able to clearly communicate technical concepts to both technical and non-technical audiences.Strong written and verbal communication and presentation skills.Experience as an IT project manager in a higher education setting.
