What are the responsibilities and job description for the IT Support Specialist position at Anaconda Inc?
A company is looking for an IT Support Specialist II to provide onboarding and IT support for new hires.Key ResponsibilitiesAct as the main IT support contact for new hires, guiding them through setup and configurationsConfigure accounts and access for various systems, ensuring a seamless onboarding experienceTroubleshoot technical issues and document common solutions to create a knowledge baseRequired QualificationsAssociate's degree in IT, Computer Science, or a related field (Bachelor's preferred)Minimum of 2 years in IT support, with experience in onboarding or end-user supportProficient in Google Workspace, Office 365, and other collaboration toolsKnowledge of Jira, JSM, and Confluence for effective ticketing and knowledge managementFamiliarity with IT service management frameworks; certifications in ITIL, Okta, AWS, or Scrum are a plus
