What are the responsibilities and job description for the CUSTOMER SERVICE REP position at Anacostia Rail Holdings?
Description
- Performs daily communications with internal and external customers via phone, email and other to ensure CSS customers are getting quality service.
- Information and technical assistance are provided to customers in a timely and accurate manner.
- Uses RMI to manage CSS inventory to ensure accurate reporting of car movement by train crews so customers know where their cars are located.
- Prepares and lines-up work activities of train crews as directed by Operations managers.
- Manages car order processing function and the related documentation and filing.
- Coordinates with connecting RR's to order foreign railcars as needed to support customer rail car needs.
- Prepares accurate monthly and quarterly invoices to send to foreign railroads and customers for switching and miscellaneous work performed by CSS.
- Daily audits on inventory and interchanges to ensure correct charges are attached on cars.
- Effectively communicates with co-workers, customers and personnel of other railroads via phone and email regarding movement and handling of freight cars and lading.
- Maintains a safe course of action in the performance of assigned duties.
- Fills in for the CSS Customer Service Manager when the Manager is out of the office.
- Performs other duties, tasks and projects as required or assigned to support CSS railroad operations.
Requirements
EDUCATION / CERTIFICATION : Associate degree in business administration, marketing or communications is preferred.
REQUIRED KNOWLEDGE : Expert capabilities in Microsoft Office (PowerPoint, Excel, etc.).
EXPERIENCE REQUIRED : One to three years in customer service, administrative assistant roles. Transportation experience is preferred.
SKILLS / ABILITIES REQUIRED : Effective verbal and written communication abilities. Well-developed organization skills. Detail oriented, capable to multitask, and the ability to adapt quickly when plans change. Ability to work independently and within a team.
