What are the responsibilities and job description for the Inside Sales Representative position at Anaheim Ducks?
The Anaheim Ducks Hockey Club’s Inside Sales Representative role is an entry-level role focused on selling season tickets, mini packages, and group tickets via telemarketing for the Anaheim Ducks. This is a nine (9) month term position with possible qualification for further growth opportunities after the first six (6) months.
Responsibilities
- Utilize cold-calling techniques to sell ticketing inventory
- Develop new sales leads and actively prospect daily
- Handle incoming and outgoing sales calls to ticket prospects for promotional ticket packages
- Maintain call logs on a daily, weekly, and monthly basis
- Provide superior service to clients, existing ticket holders, prospects, and single-game customers
- Develop strong knowledge of a wide array of ticket packages for external recommendations
- Upgrade and upsell clients into various categories and ticket packages
- Utilize CRM (customer relationship management) software to track client engagement
- Meet or exceed weekly, monthly, and quarterly sales goals
- Manage ticket sales tables and perform client seat visits during arena/game events
- Other duties as assigned by the Manager, Inside Sales, the Senior Manager, Ticket Sales, and the Senior Director, Ticket Sales & Operations
Skills
- High School diploma or equivalent
- Prior telemarketing and/or sales experience is preferred
- Effective communication skills, both written and verbal
- Relationship building skills with a desire to connect with people
- Excellent customer service and presentation skills
- Highly motivated with a desire to meet and exceed stipulated goals
- Proficiency in Microsoft Office (Word, Excel, and Outlook)
- Flexible schedule with the ability to work nights, weekends and some holidays as required
- Must be available to work home games
Knowledge, Skills and Experience
Education - High School Diploma or Equivalent
Experience Driving Required - 0-1 Year
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class.