What are the responsibilities and job description for the Park Operations Manager position at Anakeesta?
Come be part of something SPECTACULAR in the Smokies! Our award-winning theme park is seeking a full-time OPERATIONS MANAGER. The Operations Manager is responsible for a specific area within the Anakeesta Operations department and ensures proper safety, staffing, cleanliness, and guest service standards are being met. This position requires strong leadership skills and an ability and desire to coach and develop supervisors within the department.
This role oversees the daily operation for the following Anakeesta teams: Lift Operations and Transportation/Parking (which includes our Ridge Rambler and the Employee Shuttle/Vans).
Responsibilities:
Responsible for specific area supervision within the Anakeesta Operations Department as noted above
Consistent focus on coaching and development of leadership within the department
Establish, train, and maintain location specific operating standards
Provide in-the-moment coaching/training to supervisors and team members, ensuring that the Supervisors understand the goals and are coaching their reports in a positive, results oriented manner to achieve efficient and effective operations, guest service, general standards, and teamwork
Effectively resolve guest service issues and teach supervisors and team members to be able to do the same
Lead and model Anakeesta guest experience standards, teaching all team members to do the same
Display, and coach expert knowledge of department and company policies and Anakeesta values and history
The Operations Manager actively participates in the Anakeesta Manager on Duty program.
Facilitates morning meetings with all operational departments
Responsible for ensuring all safety, cleanliness, and operational standards are met and reporting any issues to appropriate department leadership
Responds to and addresses escalated guest complaints and/or incidents
Coordinates guest and employee injury and medical response and ensures incident reports are completed
Responds to employee injuries, following Anakeesta reporting process to ensure Workers Compensation compliance and efficiency
Responsible for overseeing all aspects of emergency situations and evacuations
Responsible for preparing bank deposits and submitting bank orders
Coordinates with departmental leadership to ensure all of Anakeestas assets are secure before ending shift
Other duties as assigned.
Requirements/Qualifications
CDL/Class B/P-Endorsement is preferred, or the ability to attain certification
Supervisory experience in theme park/attraction operations and/or hospitality is preferred
Strong ability to build and empower a team
Strong ability to work together and function effectively in a team environment
Strong ability to develop and implement plans and strategies
Outstanding communication, leadership, and interpersonal skills
Strong organization skills and the ability to adapt to changing priorities quickly
Strong decision-making skills and the ability to act swiftly, decisively, and persistently when faced with obstacles; strong ability to expect and solve problems quickly
Ability to uphold the highest professional business standards and integrity
Must be able to move about, climb, bend, twist, kneel, stoop, carry, push and pull up to 25 lbs.
Must be able to adjust to outside temperatures, working in all weather conditions
*Please note that this job description is meant to give a basic understanding of the position and does not cover every part of the job duties and requirements. Anakeesta reserves the right to change or assign other duties to this position at any time.*
Perks of The Position
Bonus Eligible
Paid Time Off
Medical, Dental, and Vision Insurance
401K Plan
Life Insurance
In-park discounts on F&B, Retail and Adventure operations
Generous exchange program with over 30 attractions in Gatlinburg and Pigeon Forge
If you meet the above qualifications and want to be part of a dynamic and growing company in the heart of the Smoky Mountains, submit your resume today!
