What are the responsibilities and job description for the A/V IT Engineering Technician position at Anakim Consulting?
Title
A / V IT Engineering Technician
EOE Statement
Anakim Consulting is an equal employment opportunity and affirmative action employer. All qualified applicants will receive consideration for employment without regards to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Description
Position : A / V IT Field Technician (U.S. Citizens Only)
Full Background Investigation Required Prior To Start and Must Be Able to Obtain a Federal Government "Public Trust" Clearance
Location : Cleveland, Ohio ( ONSITE )
Description / Responsibilities :
Anakim Consulting Inc. has an opening for an Audio Visual (AV) IT Field Technician at the NASA Glenn Research Center in Cleveland Ohio. This position will be dedicated to on-demand support for the International Space Station (ISS) Program owned conference rooms. This position will involve rapid response to conference room issues, including meeting support in a fast-moving and highly visible environment.
- Installing, supporting, and / or maintaining IT equipment and audio-visual conference room equipment for both legacy and new installations.
- Evaluating and recommending necessary product maintenance activities and upgrades.
- Performing technical analyses of conference room software, hardware and transmission equipment using various diagnostic tools in support of efficient operations.
- Monitoring data traffic and controls network resource performance to ensure high-quality transmission.
- Demonstrating a high level of customer service, professionalism, end-user support to a large VIP customer.
- Performing testing and dry-runs as needed to ensure repairs, newly installed hardware, and any configuration changes are working properly and have not caused regression to conference room operability.
- Perform preventative maintenance inspections and ongoing patching of conference room equipment
- Support root cause analysis activities of conference room incidents.
- Identifying, diagnosing, and resolving technical problems related to network failure / integrity and usage of PC hardware and software including conference room displays, controllers, Crestron devices, AMX, Cisco, and other conferencing devices.
- Utilizing existing knowledge while building additional knowledge of the company, client, and
- processes.
- Resolving work orders for Network, VOIP, and conference room equipment.
- Resolving incidents according to service level agreements for IT and AV equipment.
- Solving a range of straightforward problems and providing ad-hoc conference room equipment training to end-user customers and room operators.
- Analyzing possible solutions using standard procedures.
- Completing work with a moderate level of guidance and direction.
- Solving standard problems by analyzing possible solutions using experience, judgement, and precedents.
- Working within guidelines and policies.
- Explaining information to others in straightforward situations.
- Ensuring equipment and services provide consistent end-user experience.
- Solving standard problems by analyzing possible solutions using experience, judgement, and precedents
Position Requirements
Basic Qualifications :
Required Skills :
Full-Time / Part-Time
Full-Time
Position
AV IT Engineering Technician IV
About the Organization
Anakim Consulting is a privately held small company that provides growth opportunities for employees. Come join our team!
This position is currently accepting applications.
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