What are the responsibilities and job description for the Customer Service Call Center Representative position at Analytics Institute?
Analytics Institute (www.analyticsinstitute.us) is a leader in data-driven solutions, empowering organizations with insights that enhance decision-making and operational efficiency. We are looking for enthusiastic Call Center Representatives to join our team and play a key role in delivering exceptional customer service while leveraging data to enhance the customer experience.
Key Responsibilities:
- Handle inbound and outbound customer calls professionally and efficiently.
- Resolve customer inquiries and complaints by providing accurate information and solutions.
- Maintain detailed records of customer interactions in our CRM system.
- Collaborate with the team to meet and exceed key performance indicators (KPIs) such as call resolution time and customer satisfaction.
- Utilize analytics tools to track trends and provide feedback for improving processes.
- Participate in regular training sessions to stay updated on company policies, products, and services.
Qualifications:
- 1-2 years of experience in a call center or customer service role preferred.
- Strong verbal and written communication skills.
- Ability to multitask and remain calm under pressure.
- Familiarity with CRM tools and basic data entry.
- Analytical mindset with a willingness to learn and adapt.
- Proficient in MS Office Suite; experience with analytics tools is a plus.
Preferred Skills:
- Experience working in a data-driven or analytics-focused environment.
- Knowledge of customer service metrics and reporting.
- Bilingual abilities are a plus.
Salary : $40 - $80
