Demo

DUTY MANAGER

Anantara The Marker Dublin Hotel
Tivoli, TX Full Time
POSTED ON 1/26/2025 CLOSED ON 2/2/2025

What are the responsibilities and job description for the DUTY MANAGER position at Anantara The Marker Dublin Hotel?

Duty Manager

  • Full-time
  • Company Location: Souq Waqif Boutique Hotels by Tivoli

Company Description

Founded in 1933 in Portugal, Tivoli Hotels & Resorts has built and maintained a distinct charismatic character and elegant personality in all its properties. From cosmopolitan hideaways to seaside paradises and a growing global portfolio, Tivoli curates exceptional services and experiences for its cherished guests.

Job Description

We are seeking a proactive and guest-focused Duty Manager, you will act as the face of the luxury 5* hotel, ensuring seamless service delivery and resolving guest concerns promptly and professionally. Your leadership and problem-solving skills will be critical in maintaining our reputation for outstanding hospitality.

Key Responsibilities

  • Act as the primary point of contact for guest inquiries, concerns, and feedback, ensuring a prompt and satisfactory resolution.
  • Oversee day-to-day operations ,Shifts particularly during peak hours, and ensure smooth coordination across departments.
  • Lead and inspire the front desk, concierge, and guest services teams to deliver exceptional service.
  • Handle escalated guest issues with professionalism and empathy.
  • Monitor guest satisfaction metrics and implement initiatives to enhance the guest experience.
  • Prepare and monitor accounts ensures correct account procedures are followed.
  • Assist in training and mentoring staff to uphold the highest hospitality standards.
  • Manage VIP 5* guest experiences, ensuring personalized service and attention to detail.
  • Ensure compliance with hotel policies, procedures, and standards.
  • Prepare shift reports and communicate relevant details to the management team.

Qualifications

  • Degree in Hospitality Management or similar
  • Work experience in Middle East in a 4-5 star hotels
  • Work experience in supervisory roles in Front Office
  • Excellent command of English language (both Oral and Written).
  • Arabic language will be an advantage
  • Knowledge of the OPERA Cloud system
  • Highly organized, career and result oriented with the ability to be flexible with hours, days off, assignment and additional duties.
  • Must be able to work well under pressure in a fast paced and constantly changing environment.

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