Information Technology Support Specialist

POSITION SCOPE:

The IT Support Specialist is responsible for providing critical IT support at USA distribution centers. As the main IT contact person at Savannah DC, this role works closely with other IT team members in Canada and will assist the Senior Network Administrators for monitoring, maintaining, supporting and troubleshooting all IT infrastructure related network (LAN/WAN/Wireless LAN), cybersecurity protection, hardware equipment (desktops/laptops/printers/RF scanners etc.), security camera and alarm systems, phone system and software applications at Savannah site.

KEY ACCOUNTABILITIES:

• Provide primary IT support to resolve issues for users in Savannah DC and USA BDM team.
• Monitor system health, proactively identify potential issues and notify network administrators.
• Install, configure and troubleshoot desktops/laptops, RF scanner, printer, and software applications.
• Assist the Senior Network Administrators on the set up of servers and network devices.
• Ensure all supported software programs are maintained and utilized properly.
• Maintain IT assets inventory for USA sites and keep it up-to-date at all time.
• Help other sites (Canada, Turkey, China, etc.) on assigned support tasks.
• Participate in new system solution implementations, including training of the end users.
• Reasonable availability during off hours for troubleshooting and support is required.

IDEAL QUALIFICATIONS:

• Proficiency in all Microsoft Office suite (e.g. Excel, PowerPoint, Word etc.)
• University degree in Computer Science or related discipline.
• Extensive experience supporting/troubleshooting MS Windows and Office applications.
• Experience with Server/Network/PC hardware/application support.

TECHNICAL AND SOFT SKILLS:

• Advanced level of knowledge on PC/ Printer/ Windows installation and configuration and troubleshooting.
• Intermediate level of knowledge on user management in Microsoft Active Directory and Office 365.
• Intermediate or basic level of knowledge on LAN / Wireless LAN / WAN configuration and troubleshooting.
• Ability to work independently with little supervision in a self-managed team environment.
• Ability to manage multiple priorities, ensuring deadlines are met on time and on budget.
• Self-motivated and directed, with keen attention to detail.
• Excellent communication and interpersonal skills.

Nice to have skills:

• Advanced level of knowledge on LAN / Wireless LAN / WAN configuration and troubleshooting.
• Advanced level of knowledge on cybersecurity and controls.

WORKING CONDITIONS:

• Office environment with prolonged sitting and working at computer station ·
• Occasional time spent in a warehouse environment with fluctuating exposure to varying temperatures and noise
• Occasional overtime and requirement for on-call