Staffing Coordination Director

Job Title: Coordination Director

Location: On-site, Anchor Health

Salary: $75,000 - $90,000

Direct Reports: 1 Supervisor, 6-12 Staffing Coordinators

Company Overview:

At Anchor Health, we are committed to providing exceptional homecare services while creating new possibilities for our employees and patients. As we strive to expand our impact, we continuously aim to break through barriers and defy expectations in the healthcare industry. Our core values are built around open communication, hard work, striving for excellence, and delivering compassionate, personalized care to every individual we serve.

Position Summary:

The Coordination Director is responsible for leading and managing the coordination team to ensure optimal staff allocation and patient service delivery. This role requires a strategic thinker who excels in communication, leadership, and process optimization. The Coordination Director will be the primary point of contact between various departments, driving team performance, ensuring compliance, and fostering a collaborative work environment.

Key Responsibilities:

• Leadership & Accountability: Lead, manage, and hold the coordination team accountable for meeting daily and weekly goals.
• Process Management: Optimize processes and ensure the proper use of software like HHA Exchange, Microsoft Suites, and others for effective staffing coordination.
• Problem Solving: Handle escalated issues regarding employee training, compliance, and customer service, and provide retraining and accountability as needed.
• Communication: Act as the main communication hub between coordination and other departments like Nursing, Compliance, Payroll, Billing, HR, and Case Management.
• Metrics Tracking: Monitor and track team performance, ensuring metrics like staffing efficiency and overtime levels are consistently met.
• Team Support: Provide ongoing guidance, support, and training to staffing coordinators to improve their efficiency and performance.
• Compliance Auditing: Ensure the coordination team complies with DOH regulations and uses HHA Exchange correctly for all staffing processes.

Success Measurements:

• Day 1: Arrive on time, complete onboarding, and begin training while taking notes.
• 30 Days: Be fully trained on processes and procedures, establish relationships with direct reports, and conduct one-on-one meetings with each.
• 90 Days: Lead a team that staffs 350-500 cases weekly, maintain team meetings, achieve a 90% utilization rate, and ensure EVV rates are above 82-85%.
• 1 Year: Oversee a team of 10-12 coordinators staffing 800-1000 patients weekly, maintain overtime rates below 5%, team utilization above 95%, and EVV rates above 85%.

Job Requirements:

• Technical Skills:
• Proficient in HHA Exchange, Microsoft Suites, Care Connect, Smartsheets, EVV, and Empeon.
• Bilingual (Spanish-English) preferred.
• Experience Level:
• Director-level experience in homecare staffing, with strong process management skills.
• Soft Skills:
• Exceptional leadership abilities with a focus on problem-solving and open communication.
• Strong organizational skills and attention to detail, with the ability to think outside the box.
• Ability to work under pressure and manage multiple priorities effectively.

Perks & Benefits:

• Competitive salary with the potential for significant performance-based bonuses.
• Health benefits, and additional perks such as team-building events and learning and development opportunities.