What are the responsibilities and job description for the Service Writer/Advisor position at Anchored Up Inboards?
Job Overview
We are seeking a dedicated and knowledgeable Service Writer to join our boat service team. The ideal candidate will serve as a crucial link between our customers and the service department, ensuring that all service needs are accurately communicated and met. This role requires a strong understanding of boat services. The Service Writer will also be responsible for upselling additional services to enhance customer satisfaction and loyalty.
Duties
- Greet customers promptly and professionally upon arrival.
- Assess customer needs by listening to their concerns regarding boat performance and maintenance.
- Provide detailed explanations of recommended services
- Prepare accurate work orders and ensure that all necessary information is documented for the service technicians.
- Collaborate with service technicians to ensure timely completion of services.
- Upsell additional services based on customer needs and vehicle condition.
- Maintain a clean and organized service area to enhance customer experience.
- Follow up with customers post-service to ensure satisfaction and address any further concerns.
Requirements
- Previous experience as a Service Writer or in a similar role within an marine dealership or service center is preferred.
- Strong knowledge of boat service processes,
- Excellent communication skills with the ability to explain technical information in an understandable manner.
- Ability to upsell services effectively while maintaining customer trust.
- Strong organizational skills with attention to detail.
- A passion for the boatindustry and commitment to providing exceptional customer service.
- Ability to work in a fast-paced environment while managing multiple tasks efficiently.
Join our team as a Service Writer and contribute to delivering outstanding marine service experiences!
Job Type: Full-time
Pay: $19.12 - $26.00 per hour
Expected hours: 40 per week
Benefits:
- Health insurance
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
Work Location: In person
Salary : $19 - $26