What are the responsibilities and job description for the ROOMS CONTROLLER position at Andaz Miami Beach?
Summary
At Hyatt, we believe our guests select Hyatt because of our caring and attentive associates who are focused on providing excellent service and meaningful experiences.
Andaz Miami Beach is now recruiting a Rooms Controller to join the hotel’s opening team. An art-deco building and architectural landmark is home to the newest luxury lifestyle hotel located in the heart of Mid-beach. Opening in early 2025, the property boasts 287 guestrooms including 34 breathtaking suites and the ONLY Ocean-view arrival experience in Miami Beach. The design features elements of texture, art, and pops of color that create a unique and captivating experience. Each suite is designed with floor-to-ceiling windows, most with deep-soaking tubs, and cozy reading nooks. Guests can also enjoy private outdoor terraces with stunning views of the Atlantic and the Miami skyline. Unmatched amenities include a full-service spa, a well-equipped fitness center, a destination dining experience by José Andrés, two pools, and a Beach Club catering to the who’s who of Miami. Spanning 25,000 square feet of innovative indoor and outdoor event space, Andaz Miami Beach will become a landing spot for guests and locals seeking celebratory gatherings that embrace the city's culture of music, art, and fashion.
The Rooms Controller is responsible for assigning rooms for all arrivals while keeping personal guest preferences and stay history in mind. This Colleague must be highly personable and be able to engage with all guests, including Elite and other VIP guests, as well as departmental leaders through the hotel.
Position Responsibilities/ Essential Functions
- Assign rooms according to guest requests and preferences
- Be an expert of the hotel and all room types
- Organize and coordinate check-in/pre-registration of arriving guests
- Support the Front Office team with general operational tasks.
- Respond to guest inquiries for special arrangements or services, including but not limited to transportation or reservations.
- Reviews the daily room availability and informs all appropriate team members.
- Reviews status of departures on a daily basis; relays all pertinent information to Guest Services Colleagues and other appropriate staff.
- Ensures that guests’ needs are fulfilled and their stay is as pleasurable as possible; assists with dining, entertainment, or transportation reservations as needed.
- Possesses and maintains thorough knowledge of hotel services, facilities, policies, and room rates and area’s attractions.
- Maintain clear and efficient communication and coordination with the housekeeping and other departments of the hotel.
- Conducts or ensures all Training and Evaluations are completed as required by Hyatt
- Complete various additional tasks and assignments as needed.
Qualifications
- A minimum of a Diploma in Hospitality/ Tourism Management or a relevant field;
- 2 years or more of progressive Hotel Rooms Management experience
- Ability to speak a second Language fluently will be considered an asset.
- Experience with OPERA Property Management System
- Excellent proficiency with Microsoft Suite applications;
- Refined verbal and written communication skills;
- Excellent time management and organizational skills;
- Excellent problem solving skills.
- Well-groomed, professional appearance
- Demonstrated ability to effectively interact with people of diverse socioeconomic, cultural, disability, and ethnic backgrounds
- Full flexibility, including the ability to work weekends and holidays and a varied schedule
- A true desire to understand and anticipate the needs of others in a fast paced environment
- Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, effective communicator, strong developer and trainer and effective in providing exceptional customer service.
As an Andaz Miami Beach colleague, you will enjoy the following benefits:
- Free room nights, Discounted and Friends & Family Room Rates
- Medical, Dental, and Vision Insurance with only a 30-day waiting period!
- 401K with company match
- Free Parking
- Generous Paid Time Off
- Paid Family Bonding Time and Adoption Assistance
- Tuition Reimbursement
- Employee Stock Purchase Plan
- Discounts at various retailers –Apple, AT&T, Verizon, Headspace and many more
Andaz team members work in an environment that demands exceptional performance yet reaps great rewards. Whether it’s career opportunities, job enrichment, or a supportive work environment, if you are ready for this challenge, then we are ready for you.
Our Values: Empathy | Integrity | Respect | Inclusion | Experimentation | Wellbeing
At Hyatt, we believe in the power of belonging - of making people feel at home no matter where they are in the world. We turn trips into journeys, encounters into experiences, and jobs into careers. Join a team that is making travel more human. Connected. Sustainable. Here, everyone’s role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.
Hyatt is an equal-opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.
If you are a results-oriented individual with a passion for selling a vibrant, playful hotel with one-of-a-kind gathering places offering the perfect backdrop for meetings, weddings, and special occasions, become part of Miami’s first Andaz luxury lifestyle resort - Apply now!
