What are the responsibilities and job description for the Scheduling Coordinator position at Anderson Air Conditioning, Inc.?
Anderson Air Conditioning is seeking an organized, detail-oriented, and customer-focused Scheduling/Service Coordinator to join our team in Kingsland, GA. This role is vital to ensuring efficient scheduling of service calls, exceptional customer service, and effective communication between clients, technicians, and management. If you thrive in a fast-paced environment and enjoy creating seamless schedules, we’d love to hear from you!
Key Responsibilities:
- Manage and optimize the daily schedule for HVAC technicians to ensure timely and efficient service delivery.
- Prioritize emergency service requests and allocate resources accordingly.
- Coordinate with customers to confirm appointments and address schedule changes.
- Serve as the first point of contact for clients via phone, email, or in person.
- Address customer inquiries, resolve complaints, and provide status updates on service calls.
- Maintain a positive and professional demeanor to ensure customer satisfaction.
- Maintain accurate records of service requests, technician assignments, and customer information in the company’s scheduling software.
- Assist with invoicing, work orders, and other administrative tasks as needed.
- Order parts and filing warranty claims.
- Act as a liaison between the field technicians and office staff to ensure smooth communication and operations.
- Monitor technician progress throughout the day and adjust schedules as needed to meet service goals.
Qualifications:
- Proven experience in scheduling, dispatch, or a customer service role, preferably in the HVAC or home services industry.
- Strong organizational and multitasking skills, with the ability to manage competing priorities.
- Excellent communication and interpersonal skills, both written and verbal.
- Proficiency in scheduling software and tools, as well as Microsoft Office Suite.
- Problem-solving skills and a proactive approach to handling challenges.
Hours:- 7.00am - 11.00pm
If you’re ready to be part of a team that values excellence, dependability, and customer satisfaction, apply today!
Job Type: Part-time
Pay: $12.00 - $16.00 per hour
Expected hours: 20 per week
Schedule:
- Day shift
- Monday to Friday
Experience:
- Customer service: 1 year (Required)
- Computer skills: 1 year (Required)
Ability to Commute:
- Kingsland, GA 31548 (Required)
Work Location: In person
Salary : $12 - $16