COLLECTOR

• Conducts, or assists third parties in conducting, skip-tracing according to established practices.
• Negotiates with customers to amend repayment terms, as appropriate.
• Communicates the status of delinquent accounts to the Collections Manager or other appropriate bank personnel.
• Initiates repossession steps when authorized; maintains thorough records of actions taken in repossession and selling.
• Contacts creditors and consults attorneys as needed for settlements on bankrupt accounts.
• As necessary, report claims to appropriate government agencies to ensure collection on insured loans.
• Ensures the security and privacy of customer information and files.
• Work hours are Monday - Friday 8:00 AM - 5:00 PM and may include extended hours until 7:00 PM. Work hours may also include Saturdays.

Education

• High School or better

Behaviors

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well