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Collision Customer Service Representative

Anderson Ford of Lincoln South
Lincoln, NE Full Time
POSTED ON 2/25/2025
AVAILABLE BEFORE 5/22/2025

Anderson Ford South is currently searching for a customer service focused individual to join our team as our Collision Customer Service Representative (CSR).

The CSR is responsible for establishing exceptional customers relationships and capturing customer sales (in-person and over the phone).

Additional duties include - gathering prospect information needed to obtain the sale, providing general administrative support and maintaining the customer reception area / front office.

We’re a family-owned business that began in Nebraska over 30 years ago.  We believe in doing business in a way that builds up the community around us, and we have centered our mission on valuing people.  Anderson Auto Group consists of eight retail locations in Nebraska and Missouri.

HOURS : 8AM - 5PM Monday - Friday

BENEFITS FOR FULL TIME RECEPTIONISTS :

  • Paid Vacations &  No Weekends
  • Professional Development & Continued Education
  • Employee Appreciation Events Such as Cook-Outs, Outings, and Contests
  • A 401k Match  DAY ONE
  • Medical  (Starting at $30 / month) , Dental, Vision, Life & Disability Insurances
  • Employee Discounts on Vehicles, Service & Parts

RESPONSIBILITIES OF COLLISION CENTER RECEPTIONISTS :

  • Operate telephone system
  • Greets all walk-in customers in a professional and courteous manner.
  • Communicate with callers in a professional, friendly and efficient manner, striving to minimize the amount of time customers spend on hold
  • Provide basic information to callers who have general inquires
  • Assist the Body Shop with various clerical duties as needed
  • Explain repair process, including insurance claims processing, payment procedures, repair techniques, repair needs and expected delivery date of repair.
  • Be friendly, professional, courteous and efficient when working with all customers and employees
  • Schedule Body Shop Estimation with customers
  • Collect and record payment for completed repairs
  • Light washing of customer vehicles
  • REQUIREMENTS FOR COLLISION CENTER RECEPTIONISTS :

  • Strong attention to details
  • Excellent communication and organizational skills
  • Experience using Microsoft Office suite preferred
  • Ability to work effectively with customers, vendors and employees while handling multiple tasks simultaneously
  • As part of our application process, all applicants will be required to pass a pre-employment drug screen and background check.

    Applicants must be at least 18 years of age and be authorized to work in the U.S.

    A valid driver’s license is also required.

    Anderson Auto Group is EEOC compliant.

    Salary : $30

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