What are the responsibilities and job description for the Support Clerk I - Patient Financial Services - FT Days (53618) position at Anderson Hospital?
Job Summary: Provides clerical support to the PFS Department with both regularly assigned tasks and other assignments as needed. Assignments include department mail processing, scanning and linking.
Service and Quality Standards
Service
Is Customer focused
Anticipates customer needs
Adheres to customer service standards
Is Competent, caring and compassionate
Treats coworkers and customers with dignity and respect
Demonstrates competent, caring and compassionate behavior
to customers and coworkers
People
Is conversation conscious
Assures confidentiality of patient and employee information
Is positive in interactions with others
Is courteous and respectful
Promotes a harassment free environment
Inspires the trust of others
Acts in accordance with hospital policies, meets the requirements of the Code of Conduct, and identifies any conflicts of interest.
Quality
Is excellent in patient care and service
Demonstrates multidisciplinary cooperation
Assists in obtaining excellent satisfaction scores of feedback
Is safety conscious
Demonstrates safety consciousness and supports safety initatives
Is involved with improvement efforts
Supports performance improvement
Seeks ways to improve systems and services
Shows commitment to improvement efforts
Meets mandatory educational requirements
Growth
Is a loyal ambassador
Demonstrates commitment to hospital mission and vision
Is active and involved
Supports hospital initiatives
Champions innovation and supports change
Is a positive role model
Fosters team cooperation
Finance
Is a good steward of hospital resources
Develops/uses efficient work methods
Is cost effective
Conserves organizational resources
Job Responsibilities, As Assigned
Education Requirements and Other Requirements
Education Level: High School diploma or equivalent.
Certification/Licensure
Experience Requirements
Minimum 2 Years Office Experience Preferred.
Hospital patient account office experience preferred.
Working Conditions: Exposure Category III: Tasks that involve no exposure to blood, body fluids, or tissues, and Category I tasks are not a condition of employment. The normal work routine involves no exposure to blood, body fluids, or tissues. Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way.
Service and Quality Standards
Service
Is Customer focused
Anticipates customer needs
Adheres to customer service standards
Is Competent, caring and compassionate
Treats coworkers and customers with dignity and respect
Demonstrates competent, caring and compassionate behavior
to customers and coworkers
People
Is conversation conscious
Assures confidentiality of patient and employee information
Is positive in interactions with others
Is courteous and respectful
Promotes a harassment free environment
Inspires the trust of others
Acts in accordance with hospital policies, meets the requirements of the Code of Conduct, and identifies any conflicts of interest.
Quality
Is excellent in patient care and service
Demonstrates multidisciplinary cooperation
Assists in obtaining excellent satisfaction scores of feedback
Is safety conscious
Demonstrates safety consciousness and supports safety initatives
Is involved with improvement efforts
Supports performance improvement
Seeks ways to improve systems and services
Shows commitment to improvement efforts
Meets mandatory educational requirements
Growth
Is a loyal ambassador
Demonstrates commitment to hospital mission and vision
Is active and involved
Supports hospital initiatives
Champions innovation and supports change
Is a positive role model
Fosters team cooperation
Finance
Is a good steward of hospital resources
Develops/uses efficient work methods
Is cost effective
Conserves organizational resources
Job Responsibilities, As Assigned
- PFS Department mail processing.
- Scanning and linking.
- Other assignments as needed.
Education Requirements and Other Requirements
Education Level: High School diploma or equivalent.
Certification/Licensure
Experience Requirements
Minimum 2 Years Office Experience Preferred.
Hospital patient account office experience preferred.
Working Conditions: Exposure Category III: Tasks that involve no exposure to blood, body fluids, or tissues, and Category I tasks are not a condition of employment. The normal work routine involves no exposure to blood, body fluids, or tissues. Persons who perform these duties are not called upon as part of their employment to perform or assist in emergency medical care or first aid or to be potentially exposed in some other way.
