What are the responsibilities and job description for the Office Assistant Dispatcher Scheduler position at Anderson Mechanical Services, Inc.?
Benefits : Employee discounts
Health insurance
Opportunity for advancement
Paid time off
Profit sharing
Training & development
Tuition assistance
Our busy HVAC and appliance service and installation company is seeking a skilled dispatcher scheduler to join our team. The ideal candidate will have a strong working knowledge of the industry and be able to handle all incoming and outgoing calls with exceptional customer service. As a dispatcher scheduler, you will be responsible for scheduling appointments for service and installation, dispatching technicians, and handling customer complaints.
Responsibilities :
Answer all incoming phone calls and respond to customer inquiries in a professional and courteous manner.
Schedule appointments for service and installation and dispatch technicians to job sites.
Maintain accurate records of appointments and schedules.
Handle customer complaints and diffuse upset customers by providing exceptional customer service and finding solutions to their problems.
Communicate effectively with technicians to ensure that they have all necessary information to complete jobs.
Work closely with other departments to ensure that all customer needs are met.
Adhere to all safety guidelines and regulations.
Requirements :
Minimum of 2 years of experience in a dispatch or customer service role.
Working knowledge of the HVAC and appliance industry.
Ability to handle high-pressure situations and diffuse upset customers.
Excellent communication skills and ability to provide exceptional customer service.
Ability to work independently and as part of a team.
High school diploma or equivalent required.
We offer competitive pay, benefits, and on-the-job training to help you grow and advance in your career. If you have a strong working knowledge of the HVAC and appliance industry and are passionate about providing exceptional customer service, we encourage you to apply.