Service and Install Coordinator

We are seeking a highly organized and customer-focused individual to join our team as a Service Scheduler. The successful candidate will be responsible for scheduling service appointments, coordinating with technicians, and providing excellent customer service to our clients.

Key Responsibilities:

• Coordinate and schedule assigned technicians and installations based on geographical areas and service requirements.
• Monitor schedules daily to avoid overlap and ensure optimal service coverage.
• Answer incoming calls and manage inquiries promptly and professionally.
• Schedule and verify readiness of daily assignments.
• Aquire proper permits when needed.
• Update remote monitoring of customer statuses daily; prioritize scheduling for customers needing immediate attention.
• Manage email communications and schedule appointments.
• Review and follow up on repair quotes promptly; escalate unresolved issues as necessary.
• Plan schedules a week in advance while keeping flexibility for urgent service requests.
• Maintain customer relationships by assigning consistent technicians for recurring services.
• Verify parts availability for scheduled repairs daily to avoid delays.
• Weekly, provide updates on remote monitoring customers.
• Filing.
• PMA Contracts and Renewals Invoicing

Qualifications:

• Previous experience in service coordination or related field preferred.
• Quickbooks Online experience
• Strong organizational and communication skills.
• Ability to prioritize tasks and manage time effectively.
• Proficiency in MS Office; familiarity with scheduling software is a plus.
• Commitment to delivering outstanding customer service.

Note: This position requires regular interaction with technicians and customers, so candidates must be comfortable in a dynamic and fast-paced environment. Attention to detail and proactive problem-solving skills are essential for success in this role.

Job Type: Full-time

Pay: $17.00 - $19.00 per hour

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday

Application Question(s):

• Can you work in a fast-paced environment?
• Do you have previous scheduling experience?

Work Location: In person

Salary : $17 - $19