Service Coordinator

Job Title: Service Coordinator

Location: Santa Rosa Beach, FL
Employment Type: Full Time
Reports To: Service Manager

Job Summary

New View Windows and Doors is seeking a detail-oriented and customer-focused Service Coordinator to join our team. This role is essential in maintaining a seamless customer experience by managing communication and ensuring timely updates regarding service requests, parts orders, and project completion. The ideal candidate will excel at keeping customers informed, coordinating with team members, and ensuring customer satisfaction.

Key Responsibilities

Customer Communication

• Keep customers informed about the status of their service requests, including updates on ordered parts, estimated time of arrival (ETA), and completion timelines.
• Notify customers promptly when parts arrive and coordinate scheduling for service appointments.
• Follow up with customers after task completion to ensure satisfaction and address any concerns.

Scheduling & Coordination

• Coordinate service schedules with technicians to ensure timely completion of tasks.
• Manage updates and changes to schedules based on parts availability or customer needs.

Administrative Tasks

• Track and monitor parts orders, ensuring accurate records of shipment ETAs and arrival dates.
• Maintain detailed logs of customer interactions, service updates, and task statuses in the company’s system.

Customer Satisfaction

• Serve as the primary point of contact for customers, addressing inquiries, concerns, and complaints with professionalism.
• Gather feedback to help improve service processes and customer experience.

Team Support

• Collaborate with technicians, sales teams, and management to ensure smooth operations.
• Provide updates to internal teams about parts statuses and customer feedback.

Qualifications

Education

• High school diploma or equivalent (required). Associate or bachelor’s degree preferred.

Experience

• 1-2 years of experience in customer service, scheduling, or coordination roles.
• Experience in the windows, doors, or construction industry is a plus.

Skills

• Strong organizational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Office Suite and familiarity with CRM or scheduling software.
• Detail-oriented with a focus on accuracy and follow-through.

Attributes

• Proactive and customer-oriented mindset.
• Ability to work well in a team environment and under pressure.

About Us
Since 1992, New View Windows and Doors has been a premier distributor of high-end window and door products, proudly serving the Florida Panhandle. Recognized as a trusted leader in the industry, we specialize in providing premium solutions that enhance the beauty, functionality, and value of our customers’ homes. Committed to innovation, we continuously seek cutting-edge products to meet and exceed our customers’ expectations. With plans for future expansion, New View is dedicated to growing our reach while fostering a supportive and dynamic workplace where team members can thrive and contribute to our ongoing success.

Why Join Us?

• Competitive pay and benefits package.
• Opportunities for growth and professional development.
• A supportive and inclusive team environment.
• Be part of a company committed to excellence in customer service and innovation.

How to Apply:

Please submit your resume or complete the provided job application below detailing your interest in this role to admin@newviewwindows.com. Applications will be reviewed on a rolling basis.

Job Type: Full-time

Pay: $20.00 - $25.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Work Location: In person

Salary : $20 - $25