What are the responsibilities and job description for the Customer Service Representative position at Anderson, Williams & Farrow, LLC?
Anderson, Williams & Farrow, LLC, a law firm with its primary office in Montgomery, AL is seeking an experienced Customer Service Specialist to join our growing team. This position is responsible for assisting both internal and external clients and our team of attorneys in a professional manner. We are looking for someone that thrives on helping others and who can deliver award winning service. The right candidate will possess strong leadership and communication skills, have a passion for assisting others, possess a high level of integrity and be detail oriented. If you are a passionate person who thrives in a team environment and truly care about making a difference in the lives of others, this might be the right role for you.
This is a full-time role with daytime hours from Monday through Friday, 8:30 a.m. - 5:00 p.m. and offers a wide range of employee benefits.
Primary Responsibilities:
-Answering incoming calls from clients with a positive, helpful tone
-Verifying and gathering critical information in order to assist our attorneys
-Answering question about benefits
-Assisting the team with administrative duties
-Cross training to promote flexibility and success of the team
-Providing outstanding service and ensuring all clients are satisfied with their experience
-Creating a work environment that is team driven and thrives on positive
What we are looking for:
-Two years of call center experience preferred.
-Proficiency in Microsoft Office Suite
-Problem solving skills and the determination to succeed
-A passion for delivering exceptional customer service to our clients in every interaction
-Positivity, integrity and the ability to work well in a team atmosphere to achieve goals.
-The ability to prioritize and multi-task in a fast-paced environment.
Benefits:
-Competitive salary
-Comprehensive health insurance packages
-401K
We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
This position is in office.
Job Type: Full-time
Pay: $28,000 - $30,000
Job Type: Full-time
Pay: $28,000.00 - $30,000.00 per year
Benefits:
- 401(k)
- Health insurance
- Paid time off
Shift:
- Day shift
Work Location: In person
Salary : $28,000 - $30,000