What are the responsibilities and job description for the Customer Service Representative position at The RW Collective?
Customer Service Representative:
If you are passionate about the home furnishings industry and are a highly motivated, detail-oriented individual, this opportunity in a fast-paced, dynamic company should not be missed. The RW Collective, formerly known as Rockford Wholesale, is a wholesale furniture company with distribution operations in Rockford, AL.
We are hiring an experienced customer service representative that can provide an excellent customer experience for our retailers, designers, and sales reps nationwide. This position entails taking orders, resolving customer complaints, entering customer data, and assigning tasks across all channels of the distribution process.
Are you highly communicative, upbeat, and thrive on making customers happy, while also maintaining the policies and procedures of the company? If yes, then this position is for you!
Customer Service Responsibilities:
- Answering customer service phone calls and emails in a timely manner with a professional and upbeat approach
- Receiving and entering all customer details and orders into a POS system
- Creating positive customer experiences by quickly and effectively resolving customer issues
- Having extensive product knowledge so all customer questions can be quickly answered
- Providing feedback on the efficiency of the customer service process
- Working with customer service and warehouse team members to meet team goals
Qualifications: High school diploma, general education degree or equivalent
- Excellent computer skills in excel, word, and all basic computer programs
- Ability to stay calm when customers are stressed or upset
- 1-3 years in a customer service role is preferred
- ZenDesk experience is preferred but not required
- Storis experience is preferred, but not required
Skills:
- Positive, enthusiastic and upbeat attitude
- Warm, professional, and customer service oriented
- Organized, disciplined and hard-working
- Team-oriented with the ability to effectively meet team goals
- Strong writing skills with attention to detail
- High ethical standard, integrity and ability to maintain confidential and sensitive information
- Ability to juggle multiple tasks, competing priorities and meet deadlines
Job type: Full-time
Job Type: Full-time
Pay: $14.00 - $16.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
Education:
- High school or equivalent (Required)
Work Location: In person
Salary : $14 - $16