What are the responsibilities and job description for the Help Desk Technician position at Andromeda Systems Incorporated?
Andromeda Systems Incorporated (ASI) provides tools and services to assist Physical Asset Owners, Fleet Managers, and Military Program Managers in gaining critical insights into their equipments performance, identifying system improvements, optimizing operations and support, making better business decisions, and achieving measurable life-cycle cost savings.
ASI provides unparalleled expertise and capabilities in the Reliability, Maintenance, Supportability, and Logistics disciplines. Our staff of nationally and internationally recognized leaders are shaping the industry and developing revolutionary solutions in the military and commercial sectors. Clients leverage our experience and cutting-edge analytical tools to improve asset performance and reduce life-cycle costs. As a leading provider of professional and high technology services and solutions, ASI serves the Department of Defense, U.S. civilian agencies, and private industry.
ASI is seeking an IT Help Desk Technician to provide technical and troubleshooting assistance related to computer hardware, software, mobile devices, and other tech tools and products. We support PCs, Macs, BYOD, printers, faxes, copiers, etc. The Technician should have a combination of technical and customer service skills and be passionate about technology and helping people. The ideal candidate will have a strong commitment to learning and growing in this role. On-the-job and formal training will be provided, so prior experience is helpful, but the desire to deliver excellent customer service is a must. Our mission is to deliver exceptional IT support and services to ASIs employees.
Responsibilities:
- Provide first-level contact and convey resolutions to internal customer issues
- Properly escalate unresolved queries to the next level of support
- Track, route, and redirect problems to correct resources
- Update customer data and produce activity reports
- Walk customers through problem solving process
- Follow up with customers, provide feedback, and see problems through to resolution
- Utilize excellent customer service skills and exceed customers expectations
- Ensure proper recording, documentation, and closure of procedures
- Recommend procedure modifications or improvements
- Preserve and grow knowledge of help desk procedures, products, and services
Required Qualifications:
- High School Diploma or equivalent
- Ability to work independently
- Ability to track projects and issues to completion
- Excellent written and verbal communications skills
Preferred Qualifications:
- 1-3 years of experience in a PC/local area network support environment
- Excellent troubleshooting skills
- Knowledge of Microsoft Windows 10, 11, Server 2016, and Server 2019 Operating Systems
- Knowledge of file and printer sharing
- Management of Cisco routers and switches
- Experience in defense industry or related field
- Ability to move telecommunications and IT equipment weighing approximately 25 pounds
Work Authorization/Security Clearance:
- May be required to qualify for Secret Clearance
For more information about this and other open positions, please visit our website at www.androsysinc.com.
AAP/EEO Statement
Andromeda Systems Incorporated is an Equal Employment Opportunity employer. As such, 41 CFR 60-1.4(a), 41 CFR 60-300.5, 41 CFR 60-741.5 as well as 29 CFR Part 471, Appendix A to Subpart A are herein incorporated by reference, to the extent applicable.
This contractor and subcontractor shall abide by the requirements of 41 CFR 60-1.4(a), 60-300.5(a) and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.
