Help Desk Support Technician

Title: Help Desk Support - Level II
Location : Jacksonville, FL
Target Start Date : ASAP

Excellent opportunity to work with a great client in Jacksonville, FL. Many upcoming projects including a deployment and a refresh. A hands on position for a real go-getter!

Job Description :

Are you passionate about technology and enjoy solving problems? We are looking for a Help Desk Support II specialist to provide high-quality IT support to both local and remote users. This role is ideal for someone who thrives on troubleshooting, enjoys working with the latest technology, and wants to make a meaningful impact in a fast-paced environment.

What You'll Be Doing

Technical Support and Troubleshooting

• Provide front-line support for IT-managed systems, including desktops, laptops, mobile devices, and manufacturing hardware
• Install, configure, and maintain Windows 10 and 11 systems using manual or scripted imaging
• Manage and troubleshoot Active Directory (AD) and Azure AD accounts, including user provisioning and file share permissions
• Monitor and maintain desk phones, smartphones, printers, and other IT equipment
• Troubleshoot networking issues, including IP addressing and subnetting
• Ensure automated patch management to keep systems updated and secure

Project Leadership and Continuous Improvement

• Take ownership of projects and contribute to improving IT support processes
• Collaborate with team leads to define project requirements, timelines, and deliverables
• Identify opportunities for process enhancements and implement best practices
• Work towards standardizing and optimizing IT workflows

What Makes You a Great Fit

• Strong problem-solving skills with the ability to explain technical solutions to non-technical users
• Excellent communication skills and patience when working with team members at all technical levels
• Experience with Active Directory, Azure AD, networking, and troubleshooting IT hardware and software
• Ability to work in a fast-paced environment, managing multiple priorities efficiently
• Proactive mindset with the ability to prioritize tasks and projects effectively

Work Schedule and Additional Expectations

• Availability to work weekends, holidays, and after-hours as needed
• Participation in an on-call rotation to ensure continuous support
• Opportunity to collaborate with an innovative IT team where your skills and contributions make a real impact

This role offers the chance to work with cutting-edge technology, contribute to key projects, and be part of a team that values continuous improvement and technical excellence. If you are looking for a role where you can grow your IT expertise and make a difference, we encourage you to apply.

Welcome to ConsultNet and the family of companies, Tekne, SaltClick, TechBridge, and OmniMedia. As a premier national provider of technology talent and solutions, our expertise spans across project services, contract-to-hire, direct placement, and managed services both onshore and nearshore.

Celebrating more than 25 years of partnership with a diverse client base, we've crafted rewarding opportunities for our consultants, fostering high-performing teams that deliver impactful results.

Over the last few years thousands of consultants have found their calling with us in roles that have made a meaningful impact on their lives, enhanced their career, challenged them, and propelled them towards achieving their personal and professional goals. At the ConsultNet family of companies, we believe effective communication is crucial in aligning the right job with your unique skills and professional aspirations. To us, it's all about the personal approach we take and the values we uphold.

Our comprehensive service offerings cover a wide range of technology positions across key markets nationwide. Client more at .

We champion equality and inclusivity, proudly supporting an Equal Opportunity Employer policy. We welcome applicants regardless of Race, Color, Religion, Sex, Sexual Orientation, Gender Identity, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other status protected by law.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.