What are the responsibilities and job description for the Assistant Vice President position at Andy Frain?
Job Title : Assistant Vice President
Location : Aurora, IL
Job Summary :
The Assistant Vice President (AVP) reports directly to the Vice President and is responsible for supporting a national portfolio of diverse security and safety operations across multiple clients and industries. The AVP will directly oversee Sports & Entertainment and Commercial operations in the Chicagoland market and provide strategic and operational support to other regional teams, working collaboratively across departments and client portfolios.
Key responsibilities include :
- Driving operational and administrative excellence, ensuring performance objectives and contract KPIs are consistently achieved.
- Building and maintaining strong relationships with client leadership through regular communication and partnership.
- Leading strategic planning initiatives, including revenue growth strategies, cost optimization, and labor expense management to meet financial performance goals.
- Mentoring and developing subordinate managers, fostering a high-performance culture and strong leadership pipeline.
- Designing and implementing strategies to improve service delivery and operational efficiency across all client engagements.
This role demands strong leadership, strategic vision, and an ability to manage complex, multi-client environments effectively.
Considerations : Must be willing to travel up to 50% of the time
Additional Responsibilities
Program Development and Service Quality : Develop, implement, and oversee security and safety programs to ensure exceptional service delivery. Evaluate service quality and take corrective actions as needed to maintain high standards.
Client Relations and Customer Satisfaction : Maintain regular communication with clients to gather feedback, improve satisfaction, and ensure needs are met. Conduct regular meetings and provide updates to leadership on customer engagement and outcomes.
Administrative Excellence : Ensure compliance with all client contractual requirements. Track and measure contract-level KPIs, preparing detailed reports and analyses for quarterly service reviews. Create and deliver presentations to clients as needed.
Goal Setting and Reporting : Establish and pursue weekly, monthly, and quarterly operational and financial goals. Provide regular updates to senior leadership using detailed reports, metrics, and other tools.
Operational Efficiency : Identify opportunities to enhance efficiency and productivity within the business. Develop and execute actionable plans to address these areas.
Collaboration : Work closely with internal departments to align efforts and achieve organizational objectives.
Team Leadership and Development : Mentor and develop direct reports, ensuring they set and achieve performance goals while effectively managing and developing their teams.
Leadership Communication : Keep the Vice President informed of regional operational and financial performance, highlighting any deficiencies and recommending corrective actions.
Strategic Planning : Propose and implement strategies to improve operational processes and business outcomes.
Industry Expertise : Stay informed about industry standards, security trends, emerging technologies, competitors, and market demographics to support business strategy and growth.
Financial Management : Monitor budgeted costs against actual expenditures and analyze financial and operational indicators to drive continuous improvement.
Market Analysis : Evaluate industry and business trends for potential impacts and growth opportunities.
Technical Proficiency : Demonstrate advanced proficiency in Microsoft Office applications, especially Excel and PowerPoint.
Additional Duties : Perform other duties and tasks as required to meet organizational objectives.
