Assistant Vice President

Job Title : Assistant Vice President

Location : Aurora, IL

Job Summary :

The Assistant Vice President (AVP) reports directly to the Vice President and is responsible for supporting a national portfolio of diverse security and safety operations across multiple clients and industries. The AVP will directly oversee Sports & Entertainment and Commercial operations in the Chicagoland market and provide strategic and operational support to other regional teams, working collaboratively across departments and client portfolios.

Key responsibilities include :

Driving operational and administrative excellence, ensuring performance objectives and contract KPIs are consistently achieved.

Building and maintaining strong relationships with client leadership through regular communication and partnership.

Leading strategic planning initiatives, including revenue growth strategies, cost optimization, and labor expense management to meet financial performance goals.

Mentoring and developing subordinate managers, fostering a high-performance culture and strong leadership pipeline.

Designing and implementing strategies to improve service delivery and operational efficiency across all client engagements.

This role demands strong leadership, strategic vision, and an ability to manage complex, multi-client environments effectively.

Considerations : Must be willing to travel up to 50% of the time

Additional Responsibilities

Program Development and Service Quality : Develop, implement, and oversee security and safety programs to ensure exceptional service delivery. Evaluate service quality and take corrective actions as needed to maintain high standards.

Client Relations and Customer Satisfaction : Maintain regular communication with clients to gather feedback, improve satisfaction, and ensure needs are met. Conduct regular meetings and provide updates to leadership on customer engagement and outcomes.

Administrative Excellence : Ensure compliance with all client contractual requirements. Track and measure contract-level KPIs, preparing detailed reports and analyses for quarterly service reviews. Create and deliver presentations to clients as needed.

Goal Setting and Reporting : Establish and pursue weekly, monthly, and quarterly operational and financial goals. Provide regular updates to senior leadership using detailed reports, metrics, and other tools.

Operational Efficiency : Identify opportunities to enhance efficiency and productivity within the business. Develop and execute actionable plans to address these areas.

Collaboration : Work closely with internal departments to align efforts and achieve organizational objectives.

Team Leadership and Development : Mentor and develop direct reports, ensuring they set and achieve performance goals while effectively managing and developing their teams.

Leadership Communication : Keep the Vice President informed of regional operational and financial performance, highlighting any deficiencies and recommending corrective actions.

Strategic Planning : Propose and implement strategies to improve operational processes and business outcomes.

Industry Expertise : Stay informed about industry standards, security trends, emerging technologies, competitors, and market demographics to support business strategy and growth.

Financial Management : Monitor budgeted costs against actual expenditures and analyze financial and operational indicators to drive continuous improvement.

Market Analysis : Evaluate industry and business trends for potential impacts and growth opportunities.

Technical Proficiency : Demonstrate advanced proficiency in Microsoft Office applications, especially Excel and PowerPoint.

Additional Duties : Perform other duties and tasks as required to meet organizational objectives.

Key Skills Required :

Self-Management : Works with minimal supervision, manages own time effectively, maintains control over all current projects / responsibilities. Follows up on all relevant issues.

Quality and Quantity of Work : The extent to which the employee neatly, thoroughly, and accurately completes job assignments according to established standards of quality. Continuously improves quality of work. Employee produces an acceptable amount of work in order to meet schedules and deadlines.

Problem Solving : Ability to conceive potential problem situations and take positive action. Consider situations not normally part of routine duties.

Planning : ability to plan and coordinate multiple responsibilities at the same time, manage personal and employee time effectively and manage workloads.

Initiative : Starts assignments without prompting and independently contributes ideas and projects. Sees and acts upon new opportunities. Thinks and acts independently and promptly addresses problems.

Judgment : Able to reason, compare, understand, and think rationally on the job. Makes quality work-related decisions based on sound conclusions / data. Able to separate facts from opinions.

Knowledge, Skills and Abilities :

The following knowledge, skills and abilities may be demonstrated through experience, training or testing.

Must meet and continue to meet Andy Frain employment standards.

Must be able to see, hear, speak and write clearly.

Knowledge of business operations management and human resources administration.

Ability to synthesize business / financial data and develop solutions.

Planning, organizational, and leadership skills.

Oral and written communication skills.

Strong customer service and service delivery orientation.

Ability to interact effectively at various social levels and across diverse cultures.

Ability to be an effective leader and member of teams.

Ability to take initiative and achieve result.

Knowledge of security operations and procedures.

Knowledge of public safety priorities and limitations on authority.

Knowledge of safe work practices.

Knowledge of emergency policies and procedures.

Ability to maintain professionalism in unusual or difficult circumstances.

Ability to quickly assess and handle difficult and hostile situations.

Ability to adapt to change in procedures, locations, and the organization.

Must possess strong interpersonal and customer service skills.