What are the responsibilities and job description for the BDC Representative position at ANDY MOHR?
Overview
Andy Mohr Kia is seeking a motivated and dynamic Business Development Center Representative to join our team. This job includes communicating with customers through out CRM prior to them coming into the store. This role is crucial in driving sales and enhancing customer engagement within our dealership. The ideal candidate will possess strong communication skills, a passion for sales, and the ability to connect with customers effectively. A BDC Rep is responsible to handle both incoming and outgoing calls while maintaining conversations via text and email.
Duties
- Engage with potential customers through outbound calls and follow-up communications.
- Communicate effectively with customers to understand their needs and provide tailored solutions.
- Upsell products and services to enhance customer satisfaction and drive sales.
- Maintain accurate records of customer interactions and sales activities in the CRM system.
- Collaborate with the sales team to ensure a seamless transition from inquiry to purchase.
- Assist in inventory control by monitoring stock levels and reporting discrepancies.
- Provide exceptional customer service while representing the dealership's brand positively.
Requirements
- Bilingual candidates are highly desirable for effective communication with diverse customers.
- Strong calling skills with a proven track record of customer service.
- Excellent communication skills, both verbal and written, with the ability to engage customers effectively.
- Knowledge of upselling strategies to maximize sales opportunities.
- Experience in market analysis to identify trends and customer preferences within the automotive industry is beneficial.
Join our team as a Business Development Center Representative and play a pivotal role in driving our dealership's success while enhancing your career in a fast-paced environment.
Job Type: Full-time
Pay: From $45,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- No nights
Supplemental Pay:
- Commission pay
- Monthly bonus
Work Location: In person
Salary : $45,000
