What are the responsibilities and job description for the General Manager position at Andy's Frozen Custard?
Company Description
Founded in 1986 in Osage Beach, MO, Andy's Frozen Custard is the nation's largest frozen custard-only business with over 2,000 employees and 127 stores across 15 states. The company focuses on product quality, customer service, and community involvement, offering handcrafted frozen custard treats with a smile. Andy's also features the 'Yum Squad Loyalty Club' for loyal customers to earn points towards free treats.
Role Description
This is a full-time on-site role for a General Manager located in Knoxville, TN. The General Manager will be responsible for overseeing daily operations, managing staff, ensuring customer satisfaction, and implementing business strategies. This role involves leadership, planning, and hands-on management.
Responsibilities
Demonstrate a calm demeanor during periods of high volume or unusual events
Display a “customer comes first” attitude by training and holding associates accountable for delivering legendary customer service
Drive the implementation of company programs by developing action plans and directly motivating and instructing the store team to implement them
Plan, identify, communicate, and delegate appropriate responsibilities and practices to store associates to ensure smooth flow of operations
Constantly review store environment and key business indicators to identify problems, concerns, and opportunities for improvement
Monitor and manage store staffing levels
Communicate clearly, concisely, and accurately in order to ensure effective store operations
Solicit customer feedback to understand customer needs
Utilize management information tools and analyze financial reports to identify trends and issues in store performance
Actively manage store associates by regularly conducting performance assessments, providing feedback, and setting challenging goals to improve partner performance
Required
Ability to manage effectively in a fast-paced environment
Interpersonal skills
Knowledge of customer service techniques
Knowledge of supervisory practices and procedures
Strong operational skills in a customer-service environment
Strong problem-solving skills
Team-building skills
Strong leadership skills, with the ability to coach and mentor others
Ability to plan and prioritize workload
Ability to handle confidential and sensitive
Must have 3 – 5 years of proven management experience in the food service industry or leadership role in a related industry
Must have reliable transportation
Must be 21 years of age
Must be able to work all shifts, including nights and weekends
Physical Requirements
Constant standing/walking
Occasional pushing, pulling, lifting or carrying up to 50 lbs. independently and safely
Occasional ascending or descending ladders, stairs, ramps.
Constant computer/POS Register and fountain equipment usage.
Frequent, continual, intermittent flexing or rotation of the wrist(s) and spine.
Constant reaching, turning, and performing precision work around fountain area
Constant talking, expressing or exchanging ideas by means of the spoken word
Constant clarity of vision at near and/or far distances
Benefits
Highly competitive compensation designed for long-term employment
Health, Life, Vision, and Dental Insurance
401(k)
Paid Vacation
Paid Personal Days
Discounts
