What are the responsibilities and job description for the Regional Operations Manager position at Anew Behavioral Health?
Who Is Anew?
Anew is an outpatient behavioral health provider that helps individuals facing mental health and substance use disorders.
The Anew Mission
The mission of Anew Behavioral Health is to provide life changing care to all that we serve. Anew was built by clinicians and is operated exclusively by clinicians who are committed to providing positive, strength-based, integrated and individualized solutions to best serve you and your loved ones.
The Anew Vision
Anew is committed to creating a world without stigma and a life without limits. In our world, every day is an opportunity for a fresh start, and anyone can Begin Anew.
Summary
The Regional Operations Manager (ROM) provides administrative support to all employees in their designated region(s) and ensures that quality services are provided to clients. The ROM also represents Anew Behavioral Health for the site(s)/regional and builds/maintains relationships with external vendors, providers, and contract personnel.
Duties and Responsibilities
- Southern Region Offices to include Athens, Wheelersburg, Waverly, Portsmouth, Chesapeake and additional locations added in that region in the future. Employee's duties are as follows: Direct supervision of assigned personnel in the region.
-
Devising strategies and plans for the Dayton region according to company standards for excellent service and growth. Assuming responsibility of referrals, resourcing, etc. Planning and overseeing client care,
administrative operations and programs. Provide orientation and training at onboarding of every case manager. - Collaborates with CEO/COO and all supervisors and site personnel to communicate with transparency and drive implementation of the organization’s goals, objectives and processes.
- Ensuring on-site regular in person coverage for service delivery and service facilitation at all agency referral partners.
- Serve as advocate for staff and clients, providing support and identifying additional opportunities to assist both parties.
- Assist staff in identifying appropriate care for clients.
- Maintains knowledge of emerging technologies and trends in behavioral health management.
- Assists CEO/COO and communicates the Mission, Vision, Values, and strategic direction of the organization.
- Serves on Regional Leadership team to develop and meet company goals while supplying expertise and guidance on services and systems.
- Assists CEO/COO with recruitment, selection and retention of regional staff and provide guidance, feedback, and discipline to staff as necessary.
- Assists CEO/COO with decisions on project plans such as those for new service lines and process changes are in line with the organization’s business plan and vision.
- Assists CEO/COO in agency compliance with standards established by outside monitoring agencies.
- Works with CEO/COO to establish, communicate, and implement operations-related policies, practices, standards, and security measures to ensure effective and consistent support and execution.
- Assist CEO/COO in identifying, plans, implementing, and evaluating staff training needs and ensures ongoing development and support needs. This includes ongoing evaluation of staff strengths and opportunities for development.
- Willingly serves in a professional and collaborative capacity with all other employees of Anew Behavioral Health. Fully understands and complies with all organizational processes and policies.
- Collaborates with all colleagues and coworkers to communicate with transparency and drive implementation of the organization’s goals, objectives, and processes.
- Maintains an organized practice and schedule.
- Maintain strict compliance with HIPAA guidelines and confidentiality agreements.
- Maintains a demeanor of positive professionalism.
- In addition to any job duties specified in this Agreement, if any, Employee shall have such job duties as may from time to time be reasonably assigned to Employee by Employer.
- You will be required to bill 10 hours of services per week.
- Other duties as assigned.
Supervision Given:
The Regional Operations Manager supervises all Therapists, Case Managers, RN’s, Reception/Care Coordinators, and any other providers hired for their site and Operations Managers in their region.
Supervision Received:
The Regional Operations Manager reports to the Chief Operations Officer.
Qualifications:
The ROM must have excellent interpersonal skills (verbal and written), organizational skills, proficiency in MS Office and ability to utilize online EHR and HRIS platforms. The ROM must have knowledge of insurance, understanding of schedules, resolution skills, and the ability to represent an agency in the community. The OM must also understand and follow HIPAA and HIPAA 42CFR compliance.
Education
A High school diploma with experience noted below is required. A bachelor’s degree in a closely related field is preferred.
Certification
None Required
Experience
Minimum of 2-3 years in a supervisory role and 1 year of experience providing services to clients.
Background:
Must pass all Federal and State background checks. Other background checks will be conducted for licensures and certifications according to company policy.
Schedule:
Full-Time, Monday through Friday, 8:00 AM to 5:00 PM. Requires about 25% travel.
Benefits:
This position is eligible for Medical Benefits, Dental Benefits, Paid Time Off, and Paid Holidays.
The pay range for this role is:
85,000 - 100,000 USD per year(Xenia)
85,000 - 100,000 USD per year(Centerville)
85,000 - 100,000 USD per year(Springfield)
85,000 - 100,000 USD per year(Wilmington)
