IT Support Specialist - ONSITE CORONA, CA

AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.

Job Details

The Technical Support Analyst I provides support and guidance to users experiencing technical issues related to assigned applications and is responsible for the daily maintenance, troubleshooting and issue triage, end-user training, and administration of various applications necessary for the company to function. This position focuses on the ability to minimize disruptions to daily business workflow.

Responsibilities

• Supports internal and external end-user requests related to proprietary and common off the shelf applications.
• Creates end-user accounts, terminates access, and changes access based on established procedures.
• Escalates issues to development or technical operations teams as needed.
• Communicates with client liaison groups with respect to approvals and established process.
• Provides basic desktop support assistance within the scope of necessity to troubleshoot supported applications.
• Contributes to and maintains system standards, documentation, policies and procedures.
• Develops, maintains, and documents installation and configuration procedures.
• Manages ticketing systems: creates, updates, and closes incidents.
• Escalates issues as required for resolution to Lead Application Support Analyst or Manager.
• Assists with support of department projects or tasks, including but not limited to: Windows-based Active Directory environment and desk-to-desk moves.
  
  

The above essential functions are representative of major duties of positions in this job classification. Specific duties and responsibilities may vary based upon departmental needs. Other duties may be assigned similar to the above consistent with knowledge, skills and abilities required for the job. Not all of the duties may be assigned to a position.

Qualifications

These represent the desired qualifications of the ideal candidate. They are not meant to limit consideration for candidates who do not meet all of the standards listed. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Required: High school diploma or an equivalent
• Preferred: Associates degree in computer science, information systems, or equivalent
• 1 year of experience in a healthcare-based help desk, call center, or equivalent environment required.
  
  

Skills & Abilities

• Strong analytical abilities, organizational skills, problem-solving skills, and attention to detail.
• Demonstrated experience with healthcare software terminology.
• Proficiency with Windows 10 and Microsoft Office 365.
• Experience with JIRA and/or Confluence.
• Ability to communicate clearly via email, telephone, or instant message.
• Ability to create/update supporting documentation.
• Ability to work independently in a self-directed manner and collaboratively as a team member.
• Demonstrated ability to work with non-technical personnel.
• Ability to handle stress and prioritize multiple issues in a fast-paced environment and under tight project deadlines.
  
  

Physical Demands

• While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear. The employee is frequently required to reach with hands and arms. The employee is occasionally required to stand; walk; climb or balance and stoop, kneel, crouch, or crawl. The Employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision.
  
  

AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.

AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.

Compensation Range: $25 - $35/hour