Sr. Account Manager

AnewHealth is one of the nation’s leading pharmacy care management companies that specializes in caring for people with the most complex, chronic needs—wherever they call home. We enable better outcomes for patients and the healthcare organizations who support them. Established in 2023 through the combination of ExactCare and Tabula Rasa HealthCare, we provide a suite of solutions that includes comprehensive pharmacy services; full-service pharmacy benefit management; and specialized support services for Program of All-Inclusive Care for the Elderly. With over 1,400 team members, we care for more than 100,000 people across all 50 states.

Job Details

We are seeking a skilled and highly motivated Senior Account Manager to join our team. In this role, you will be responsible for developing and maintaining relationships with our larger, more complex clients to ensure long-term retention and drive revenue growth. As a trusted advisor, you will work closely with clients to understand their business needs, offer tailored solutions, and ensure they are consistently satisfied with our products and services. Your role will require you to manage client contracts, lead quarterly business reviews, and provide internal teams with valuable client feedback.

Responsibilities

• Client Relationship Management: Develop and nurture relationships with key decision-makers at larger and more complex client organizations to ensure client retention and growth.
• Client Retention & Growth: Proactively identify opportunities to ensure retention by understanding clients’ needs and working with them to enhance their business success.
• Product and Service Expertise: Leverage detailed knowledge of the company’s products and services to ensure they consistently meet client expectations and resolve any issues that arise.
• Client Communication: Maintain a regular cadence of communication with clients, including quarterly business reviews, to ensure satisfaction and support contract renewal.
• Feedback Integration: Advise internal teams on product and service improvements or suggestions based on client feedback to continuously enhance offerings.
• Contract Management: Independently manage the contract renewal process for existing customers with minimal leadership support, ensuring contracts are renewed on time and in accordance with client needs.
• Leadership Support: May assume a team lead role for the work group, guiding less experienced team members and sharing knowledge.
  
  

Skills & Competencies

• Strong relationship-building skills, with the ability to engage and influence high-level client stakeholders.
• Excellent communication and negotiation skills, with the ability to manage complex client expectations and drive contract renewals.
• In-depth knowledge of the company’s products and services and the ability to effectively communicate value propositions to clients.
• Strong problem-solving and analytical skills to address client challenges and provide effective solutions.
• Ability to work independently and manage a high volume of client relationships with minimal supervision.
• Experience in preparing and delivering proposals and contracts.
• Leadership and team collaboration skills, with experience in mentoring and guiding team members.
  
  

Education & Experience

• Bachelor’s degree in Business, Marketing, or a related field.
• 7 years of experience in account management, client services, or a related field.
• Experience managing complex, high-value client accounts.
  
  

AnewHealth offers a comprehensive benefit package for full-time employees that includes medical/dental/vision, flexible spending, company-paid life insurance and short-term disability as well as voluntary benefits, 401(k), Paid Time Off and paid holidays. Medical, dental and vision coverage are effective 1st of the month following date of hire.

AnewHealth provides equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, genetic information, or veteran status, or other legally protected classification in the state in which a person is seeking employment. Applicants are encouraged to confidentially self-identify when applying. Local applicants are encouraged to apply. We maintain a drug-free work environment. Applicants must be eligible to work in this country.