What are the responsibilities and job description for the Automotive Service Advisor position at Angela Krause Ford?
Automotive Service Advisor
About the company:
Angela Krause Ford Lincoln has been the leading Ford & Lincoln dealer in the Northern Atlanta area for over 25 years. We attribute our longevity to our focus on both customer and employee satisfaction. Our staff members are not just a number; they are the life blood of our business. We acknowledge and support every employee, regardless of position, and we care for everyone individually. We love to help people grow, we promote from within, and we celebrate individual success stories! We look forward to welcoming you to the family here at Angela Krause Ford Lincoln of Alpharetta.
Competitive Pay Plan - 4 Day Work Week
Excellent Customer Service Skills Required
At least 2 years’ Auto Service Experience Required
Must be available to work weekends!
Let Angela Krause Ford Lincoln put your Service Advisor career on the fast track to success! Our business is expanding and we need to hire experienced, top-notch, sales-oriented Service Advisors with great CSI records, to keep up with high customer demand.
The successful candidates will be team players in a high-impact environment who are able to handle the fast pace of our busy dealership.
Angela Krause of Alpharetta is family-owned, and we treat all of our employees with respect.
Service Advisor - Job Responsibilities include:
- Greet customers and assist them with any inquiries.
- Consult with customer on applicable service specials.
- Monitor repair order processes to maintain proper function of the service department.
- Oversee communication between company personnel ad customers to ensure accurate documenting and procedures are performed in a timely manner.
- Communicate with customers regarding time expectations and gather contact information for follow up.
- Ensure a positive relationship between dealership, customers, and manufacturer.
- Oversee adjustments on warranties for new and used vehicles.
- Maintain current product knowledge.
- Ensure clean and safe work environment at all times and adhere to all OSHA/EPA requirements.
- Follow manufacturer policies and procedures.
- Build strong relationships with the customers.
Service Advisor - Job Requirements:
- At least 2 years’ auto service experience required
- Excellent customer service skills
- Outstanding verbal and written communication skills
- Hands-on and team-oriented
- Strong problem-solving capabilities
- Ability to manage multiple priorities in a fast-paced dealership
- Maintain valid driver's license and MVR within company policy requirements
WE OFFER an excellent benefits and compensation program including:
- Competitive pay plan
- Medical and Dental Insurance
- 401(k) Retirement Plan
- Paid Vacation & Holidays
- 4 day work week!
- Team Atmosphere
- Opportunity for growth and advancement
We are an Equal Opportunity Employer.
All applicants must pass pre-employment testing to include background checks, MVR, and drug screen.
