What are the responsibilities and job description for the Call Center Agent position at Angela Scribe?
Job Title: Call Center Agent
Location: Charlotte, NC
Job Type: Full-Time
Job Overview:
We are seeking a dedicated and customer-focused Call Center Agent to join our team. The ideal candidate will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and providing a positive experience. If you have strong communication skills and enjoy helping people, we want to hear from you!
Key Responsibilities:
- Handle a high volume of inbound and outbound calls in a professional manner.
- Respond to customer inquiries and provide accurate information regarding products, services, or policies.
- Document all interactions, including customer information and the nature of the call, in the company's CRM system.
- Follow up on unresolved customer issues and escalate complex cases as needed.
- Maintain a thorough understanding of company products, services, and procedures.
- Achieve and maintain key performance indicators (KPIs) such as call handling time, first-call resolution, and customer satisfaction.
- Adhere to company guidelines, procedures, and quality standards.
Qualifications:
- High school diploma or equivalent; associate's or bachelor's degree preferred.
- Excellent verbal communication skills and active listening skills.
- Ability to handle stressful situations calmly and professionally.
- Strong problem-solving skills and attention to detail.
- Basic computer skills, including familiarity with CRM systems and MS Office.
Salary : $17 - $24
