What are the responsibilities and job description for the Call Center Customer Service Assistant position at Angela Scribe?
Job Title: Call Center Customer Service Assistant
Job Location: Santa Ana, CA
Job Type: Full-time
Job Summary:
We are looking for a motivated and friendly Call Center Customer Service Assistant to join our dynamic team. The ideal candidate will have excellent communication skills, a positive attitude, and a passion for helping customers. As a Call Center Customer Service Assistant, you will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and providing high-quality service to enhance the customer experience.
Key Responsibilities:
- Answer incoming customer calls promptly and professionally.
- Resolve customer complaints and concerns in a timely and efficient manner.
- Provide accurate information about products, services, and promotions.
- Process orders, returns, exchanges, and service requests as needed.
- Follow scripts and protocols to ensure consistent and effective communication.
- Maintain knowledge of company policies, products, and services.
- Meet or exceed performance metrics such as call handling time, customer satisfaction, and resolution rate.
- Collaborate with team members and other departments to resolve complex issues.
- Handle escalated customer issues and complaints in a calm and professional manner.
Requirements:
- High school diploma or equivalent (Associate's degree or higher preferred).
- Excellent verbal and written communication skills.
- Strong problem-solving and troubleshooting abilities.
- Ability to multitask and manage time effectively in a fast-paced environment.
- Proficient in using customer service software and systems.
- Friendly, empathetic, and patient demeanor when interacting with customers.
- Strong attention to detail and accuracy.
Salary : $710 - $1,150
