What are the responsibilities and job description for the Customer Service Assistant position at Angela Scribe?
Job Title: Customer Service Assistant
Location: Santa Ana, CA
Job Type: Full-time
Department: Customer Service
Job Summary:
We are seeking a motivated and customer-focused individual to join our team as a Customer Service Assistant. The successful candidate will be responsible for providing exceptional support to customers, resolving inquiries, and ensuring a seamless customer experience. You will act as the first point of contact, helping customers with questions about products or services, troubleshooting issues, and ensuring customer satisfaction.
Key Responsibilities:- Respond promptly to customer inquiries via phone, email, chat, or in person.
- Resolve customer complaints and issues, escalating complex problems when necessary.
- Process orders, returns, and exchanges.
- Maintain and update customer accounts and records.
- Collaborate with other departments to resolve customer issues efficiently.
- Assist in training new team members as needed.
- Uphold company values and ensure customer satisfaction at all times.
- High school diploma or equivalent; college degree is a plus.
- Excellent verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
- Proficient in using computers and customer service software (CRM experience is a plus).
Job Posted by ApplicantPro
Salary : $18 - $26
