What are the responsibilities and job description for the Call Center Representative position at Angela Scribe?
Job Description: Call Center Representative
Position:Call Center Representative
Location: Austin, TX
Type: Full-time
Job Summary:
We are seeking a motivated and enthusiastic Call Center Representative to join our team. In this role, you will be the first point of contact for our valued customers, providing exceptional service and resolving inquiries efficiently. You will be responsible for handling a high volume of incoming calls, addressing customer needs, and providing information about our products and services.
Key Responsibilities:
- Answer incoming calls from customers and address their inquiries in a timely manner.
- Provide information regarding products and services, including pricing and availability.
- Effectively resolve customer complaints and issues, ensuring customer satisfaction.
- Document customer interactions and maintain detailed records of inquiries and resolutions.
- Follow up with customers to ensure their concerns have been adequately addressed.
- Collaborate with team members to enhance service delivery and improve processes.
Qualifications:
- High school diploma or equivalent; further education is a plus.
- Proven experience in a call center or customer service role.
- Exceptional verbal and written communication skills.
- Strong problem-solving abilities and attention to detail.
- Ability to handle challenging situations and remain calm under pressure.
- Proficiency in using computer systems and call center software.
Salary : $18 - $24
